Description
customer liaison
scope management
p&l management
revenue growth
process improvement
tool adoption
The role’s primary goal is to build and maintain trust‑based relationships with customers across an assigned territory, acting as United’s field face and ensuring loyalty, satisfaction, and retention. The incumbent will proactively anticipate needs, resolve concerns, and lead performance and quality discussions at store and regional levels while collaborating with Partner Relations and Talent Acquisition.
Responsibilities include overseeing customer communication, leading store scope‑of‑work and quality initiatives, managing escalations, conducting business reviews, and facilitating structured internal‑external communication. The role also partners with Talent Acquisition to recruit, hire, and retain frontline staff, aligns staffing plans with operational needs, and supports partner change‑overs.
Financial accountability covers regional P&L management, expense monitoring, revenue retention and growth, budgeting, and cost‑reduction strategies. The manager leads territory budgeting, annual planning, and long‑term profitability strategies while supporting BD teams in quotes, RFPs, and special service initiatives.
Additional duties involve leading process‑improvement and transformation projects, ensuring compliance with United’s technology platforms, managing workforce performance and discipline, delivering training and mentoring, and upholding health, safety, and asset‑protection standards.
- Serve as the primary liaison between United and customers, building trust‑based relationships across the territory.
- Lead store scope‑of‑work, quality assessments, and proactive outreach to address performance and operational issues.
- Manage escalations and conduct regular business reviews with senior stakeholders (VPs, District Managers).
- Collaborate with Partner Relations to assess partner performance, develop improvement plans, and support partner change‑overs.
- Work with Talent Acquisition to recruit, hire, onboard, and retain frontline staff and supervisors.
- Own regional P&L, monitor expenses, and implement strategies to increase profitability and reduce costs.
- Drive revenue growth through contract maintenance, special services, and new business start‑ups in partnership with the BD team.
- Lead territory budgeting, annual planning, and long‑term sustainability strategies aligned with corporate objectives.
- Oversee process initiatives, business transformation, and adoption of Salesforce and Microsoft tools.
- Conduct workforce planning, performance management, progressive discipline, and employee coaching.
- Design and deliver training programs, mentorship, and a high‑performing team culture.
- Ensure compliance with health, safety, A.R.I, H&S, badge and uniform standards, and protect company assets.
Requirements
business degree
10+ years
janitorial experience
business acumen
project planning
technology competency
- Must have a university degree in Business Administration or related field, 5+ years janitorial industry experience, and 10+ years operational management experience.
- Required skills: business acumen, task and project planning, strong communication, conflict resolution, budgeting, technology competency, and coaching.
- Ability to travel frequently, work flexible rotating shifts, and be available for 24/7 support.
Benefits
We are an established Canadian facility maintenance company that serves large retail and commercial clients nationwide. We offer competitive compensation, health, dental, vision benefits, and a pension plan after one year.
Training + Development
Information not given or found
