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Assistant Residence Manager
Vita Student
An accomplished leader to support the Residence Manager in delivering premium standards and achieving brand objectives for a luxury student residence
23d ago
£30,000 - £30,000
Entry-level
Full Time
Walton Cardiff, England, United Kingdom
Onsite
Company Size
241 Employees
Service Specialisms
Student Accommodation
Customer Service
Hospitality
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
emergency response
maintenance oversight
customer satisfaction
tenant management
marketing & event management
health & safety/compliance
- Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations
- Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
- Developed and implemented customer satisfaction programs
- Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
- Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere
- Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
What you bring
leadership
empathy
team management
compliance
hands-on
flexibility
- Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
- An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
- Compliant with maintenance of building safety standards.
- A hands-on attitude, combined with strong communication and people management skills.
- Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
- Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
- Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- unfortunately, they are unable to offer right to work sponsorship
- pre-employment checks which will include disclosure & barring service (dbs) checks
Company
Overview
2012
Foundation Year
The company was established in 2012 as the starting point of its mission to modernize student accommodations.
29 Communities
Properties Operated
Operates and manages 29 student accommodation communities across the UK and Spain.
10,009 Beds
Accommodation Capacity
Provides housing for over 10,000 students across its portfolio of properties.
£600m Deal
Major Financing
Secured a landmark £600 million funding deal to support its development projects.
- Modernising characterless student halls into vibrant, amenity-rich homes.
- Specialises in residential student accommodation entwined with hospitality-style amenities.
- Standout: Career-launching events and alumni support, including a global network.
- Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.
- We create a vibrant and welcoming community.
- We provide a home that supports student success and wellbeing.
- We innovate and continuously improve to create exceptional living experiences.
- We are always committed to being transparent, honest, and accountable.
- We embrace diversity and strive to create a culture where everyone feels included and valued.
Net Zero by 2050
Environmental Commitment
Striving to achieve net zero status by the year 2050.
50% Reduction
Carbon Emissions Goal
Aiming to reduce operational carbon emissions by half by 2030.
- All new developments adhere to sustainability criteria, including energy-efficient systems and sustainable building materials.
- Operational properties are increasingly using renewable energy sources.
- Focus on reducing waste and increasing recycling across all sites.
- Working towards reducing water consumption and improving efficiency in all properties.
40%
Gender Balance in Leadership
Female representation in senior leadership roles within the organization.
- Committed to fostering an inclusive and diverse workplace.
- Focus on equal opportunities and striving for gender balance in leadership roles.
- Continuously improving gender representation across all teams.
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