Workday Production Support Analyst

Description

• Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc
• Assists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements
• Troubleshoots and resolves production support issues in partnership with People Data Operations team, ESE (IT) team and other cross functional teams as necessary with exceptional customer service
• Collaborates with partners in People Experience, Payroll, Finance, Total Rewards, DES and others to provide support for requests such as minor configuration enhancements and break-fix needs
• Ensure team and system compliance with regulatory requirements, including GDPR, SOX and other control narratives and matrices
• Configure, support and optimize the design, development and performance of Workday and related business data systems and processes globally
• Actively participates in user acceptance testing and documentation
• Assists with software implementation and upgrades
• Monitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectiveness
• Provides security role administration support in HR tools proactively and upon request
• Assists end-users and internal teams on Workday related issues
• Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary
• Assist with Workday releases by evaluating and testing feature changes and recommending process or system optimization in alignment with business goals
• Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws in close coordination with People and Places teams, ESE (IT) and Regional People Services Teams

Requirements

• Experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance
• Good to have: Experience with Agile Methodologies
• Proven background in problem solving and partnership in a global environment
• Module Specific knowledge is added advantage. Ex- Workday Security, Onboarding, Recruitment, Benefits, Talent, Compensation, or Absence, Time/Tracking
• Good to have: Ticket handling in ServiceNow
• Comply with HR Technology and IT change control processes
• Conversant with Support practices and is sensitive to SLA
• Self-starter and ability to work independently but also collaborate across teams
• 2-3 years professional experience in Workday Functional. Workday certification preferred Bachelor's degree or equivalent preferred
• Must have knowledge in more than one module in Workday. Workday Core HCM & Compensation knowledge is preferable
• Ability to maintain personal and confidential information

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance