Specialty Tooling Technician

Description

The Specialty Tooling Technician supports customers by ensuring CNC tools and machinery are properly installed and functional, and serves as a liaison between customers and the sales team to align tooling solutions with client needs.

• Facilitate and set up CNC tools.
• Assist, educate, and train customers on integrating products with their existing components.
• Train customer CNC operators onsite in fabrication shops, teaching the company productivity plan for CNC, including dressing and calibrating by hand and with ZOLLER.
• Diagnose and fix performance issues with tooling purchased from the company.
• Educate customers on tool maintenance systems; address lack of maintenance, operator error, and machine tolerances that affect performance.
• Work with customers to identify inefficiencies in their processes.
• Explain benefits of additional tools and services, and partner with the sales team to increase product and service sales.
• May need to handle issues off‑hours on a laptop on occasion.
• Perform physically demanding duties in a warehouse environment that may be non‑air‑conditioned or heated, with standing for long periods.
• Frequently work in loud environments.
• Repeating motions that may involve the wrists, hands, and/or fingers.
• May be required to lift items up to 50 lbs on occasion.

Requirements

• CAD/CAM experience in programming.
• Operational experience running a CNC in the stone industry.
• Understanding of diamond tooling.
• Understanding of CNC operations and maintenance.
• Excellent analytical skills and comfort with mathematics.
• Mechanical aptitude.
• Advanced troubleshooting abilities.
• Must be able to travel and have a valid driver’s license, with the ability to rent a car.
• Must be eighteen (18) years of age or older.
• Must pass pre‑employment drug screening and background check.
• Proximity to a major airport is preferred.
• Utilize a computer and calculator.
• Travel extensively with a clean driving record and the ability to travel by air frequently.
• Frequent reaching, bending, and stooping.

Benefits

• Weekly travel; the technician travels Monday‑Friday most weeks, including overnight stays, with approved travel expenses reimbursed.
• 90‑100% travel, Monday‑Friday, including overnight stays.
• Growing, performance‑driven company backed by front‑line leadership.
• Competitive base salary and full benefits (medical, dental, 401(k), PTO).

Training + Development

Interview process

Visa Sponsorship

Security clearance