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Service Writer
Stephenson Equipment, Inc.
Service Writer for construction equipment company, responsible for communication with service managers, technicians, and customers, creating estimates, managing repair schedules, and handling warranty claims.
19d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Harrisburg, PA
Field
Company Size
193 Employees
Service Specialisms
Equipment Sales
Equipment Rental
Financing
Product Support
Operator Certification Training
OSHA Crane Safety Inspections
Sector Specialisms
No specialisms available
Role
What you would be doing
repair coordination
customer communication
purchase orders
warranty tracking
service scheduling
timesheet management
- Maintain schedule of repairs, ensuring all parts are ordered.
- Communicate directly with customers on status of equipment repairs on a daily basis.
- Create purchase orders and manage work in process, facilitating timely job closing.
- Track warranty reimbursements.
- Communicate directly with service manager and technicians on service schedules and job planning.
- Ensure technician’s timesheets are accurate for work performed.
- Work directly with technicians to create estimates for approval from manager.
- Approve and enter technician timesheets into customer relationship management system, EBS.
- Determine warranty coverages and submit warranty claims on manufacturer websites.
What you bring
technical aptitude
proof reading
basic math
communication skills
formal qualification
attention to detail
- Technical or mechanical aptitude
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Proof read work orders for grammar, spelling, and ensure that parts and labor are listed correctly.
- Basic math skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Communication – Oral and Written
- Time Management
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Attention to detail
- Job Knowledge
- Basic computer skills
- Office environment with moderate noise; computers, printers, and light traffic. Work requires a majority of the time to be sitting, using hands to finger, handle, or feel. Time may be spent in the repair shop talking to technicians. Minimal lifting, up to 25lbs.
- Paid Time Off
- Factory Training
- Full Benefits Package
- Competitive Pay
- 401k with Matching
- Tool Allowance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- the company may perform background checks to verify job qualifications
Company
Overview
Founded in 1957
Year Established
The company was established in Harrisburg, Pennsylvania, and initially served the local construction and public-works sectors.
- Over decades it expanded across Pennsylvania and upstate New York, acquiring firms like Walsh Equipment and Keesler to deepen regional reach.
- It represents top heavy‑equipment brands—JCB, LeeBoy, Bomag, Grove, Manitowoc, National Crane, Potain and others—across sales, rentals and parts.
- Typical projects include supplying paving, milling, and crane equipment to road‑building and infrastructure contracts throughout its multi‑state service area.
- Its signature strength lies in an industry‑leading rental fleet backed by 24/7 emergency mobile repair and in‑stock parts for uptime.
- In recent years it was named master U.S. distributor for Montarent tower cranes and opened a state‑of‑the‑art crane operator training center.
- Strategic acquisitions in the Mid‑Atlantic have amplified its footprint—serving new counties in Maryland, Virginia and D.C.
- Customer Service: We work to exceed customer expectations in every aspect of our business.
- Integrity: We conduct business with honesty and transparency, holding ourselves accountable.
- Teamwork: We collaborate and support each other to achieve the company's objectives.
- Safety: We are committed to maintaining a safe and healthy work environment for all employees.
- Excellence: We strive for operational excellence in everything we do.
- Innovation: We continuously look for ways to improve and evolve in order to meet industry demands.
2050 Net Zero
Carbon Neutrality Goal
The company is committed to achieving a net zero carbon footprint through targeted emission reductions and energy efficiency improvements.
- prioritizes energy efficiency and waste reduction across operations
- adopts sustainable practices in its fleet, opting for machines with reduced environmental impact
- encourages and supports the use of alternative energy sources within its operations
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