Nationals Operations Coordinator (Fixed Term)

Description

• To deescalate customer complaints and resolve any issues raised to retain all customers
• To investigate Customer / Sub-contractor invoice queries
• To ensure that all IT systems are properly used and all data is accurately recorded on the system
• To obtain quotations from Third Party Suppliers where necessary and keep accurate records
• To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey
• Send Vacancy to a friend
• To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls
• To schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances
• Complete / Prepare Waste Transfer Notes where required
• To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy

Requirements

• Capable user of MS Word and Excel
• Excellent customer service skills
• Ability to Multitask and Prioritise
• Good problem solver
• Experienced Outlook user

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance