Service Coordinator

Description

• Order parts and equipment for works, maintaining clear communication with engineers and customers to meet delivery deadlines and specific requirements.
• Oversee service office administration, ensuring service reports are complete, accurate and aligned with company standards and properly transferred as needed.
• Plan and schedule engineers for onsite works including flatpacks, rebuilds and commissioning.
• Ensure all work is focused on customer satisfaction by providing accurate estimated timescales and regular status updates.
• Handle incoming calls to the Service desk, addressing customer needs and ensuring their requirements are proactively met.
• Escalate any potential overruns to management and ensure engineers do not proceed with additional work without proper authorization.
• Maintain proactive communication with engineers, customers, and suppliers on a daily basis.
• Monitor and maintain monthly labour efficiency according to company standards, minimizing non-chargeable time.
• Regularly update the company’s operating system to maintain accurate management reports and auditable records.
• Review service reports to verify completion of all tasks and prepare job packs for processing and invoicing.
• Proactively identify potential business opportunities for the company.
• Participate in weekly planning meetings to optimize labour scheduling and ensure cost-effectiveness.

Requirements

• Professional telephone manner
• Computer Literacy
• Experience of sourcing materials through approved suppliers
• Experience of customer service
• GCSE Math’s and English grade C or 5, or above
• Experience of working within a service office environment and understanding the importance of labour scheduling
• Computer literacy - knowledge of Microsoft Word, Outlook, Excel & Database Applications
• Knowledge of the HVAC industry or experience with large-scale construction projects is an advantage.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance