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Helpdesk Administrator
Bgis
Provide admin support, manage help desk, and coordinate work orders for engineering services.
2d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
opti-mis
help desk
statistical reporting
purchase orders
work orders
concept evolution
- Keep Opti-MIS updated with ALL required documentation.
- Working closely with the contract manager.
- Responsible for client facing Help Desk
- Day to day admin including photocopying, filing etc.
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis
- Ensuring all client files are maintained accurately and kept up-to-date
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Purchase Orders and placing call outs to sub-contractors
- Booking internal meeting rooms
- Raising Work Orders for new jobs / contracts / quotes
- Dealing with day to day enquiries from BGIS team and multiple Clients
- Answering telephone to internal customers
- Taking meeting minutes
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
- Producing various reports for BGIS and the client
- Annual archiving of site files
- Check for overnight callouts & respond accordingly
- Uploading sub-contractor service sheets on to Opt-Mis system
- Processing tasksheets daily
- Ensuring WIP (work in progress) is up-to-date at all times
What you bring
maximo
teamwork
communication
engineering
telephone
interpersonal
- Ability to work independently as well as part of a team
- Confident communication with the client, BGIS team and engineers including telephone, email, radio and face to face
- Knowledge of Maximo System
- Good communication skills
- Knowledge of engineering terminology & processes
- Excellent telephone manner
- Good interpersonal skills
- Good time keeping
- Logging holiday, sickness for team engineers
- Cover holidays, sickness & lunch for other admin team staff
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
- Founded with a focus on providing top-tier facility management services across North America.
- Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
- Works with various sectors, including commercial, industrial, and government infrastructure.
- Provides services ranging from facility management to energy optimization and project management.
- Offers a range of solutions, from technical services to space planning and design.
- Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
- Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
- Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
- Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
- Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
- Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
2050
Net Zero Target
Commitment to achieving net zero emissions.
- Reducing energy consumption and carbon emissions across all operations.
- Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
- Developing long-term sustainability roadmaps aligned with global climate change objectives.
- Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
- Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
- Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
- Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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