A UK renewable energy supplier installing solar, batteries, heat pumps & EV chargers while paying customers for exported green power.
7 days ago
$32,000 - $35,000
Experienced (8-12 years)
Full Time
Chippenham, England, United Kingdom
Hybrid
Company Size
460 Employees
Service Specialisms
Sector Specialisms
The role focuses on delivering a high‑quality, compliant onboarding experience for new customers, especially non‑digital journeys, and ensuring a smooth transition that builds early trust and supports retention. The lead will welcome new customers, ensure they receive great service from the start, and help them transition to renewable energy solutions.
Working closely with Onboarding Specialists and cross‑functional teams such as Billing, Smart, Metering and Settlements, the lead will use targeted reporting to identify improvement opportunities, drive process enhancements, and reduce friction for customers. They will also act as a key stakeholder in improving online services and will support specialists during peak periods.
Successful candidates will be highly motivated, data‑driven problem solvers with energy‑industry experience, strong customer‑service focus, excellent organisational and communication skills, and a track record of coaching and developing teams. The role requires strong analytical abilities to turn data into actionable insights and the confidence to communicate across all organisational levels.
The Customer Onboarding Lead position is within the Customer Operations department and is a permanent, full‑time role. It is based in Chippenham, Wiltshire, reports to Helen Tomlin and offers a salary range of £32,000‑£35,000 per year.
The role offers hybrid working, with office attendance required once a month, and flexible remote options. Full‑time hours are 37.5 per week, Monday‑Friday, the office is fully accessible, and a comprehensive benefits package supports work‑life balance.