Warranty and Goodwill Manager

Description

• Drive continuous improvement initiatives, identifying opportunities for enhanced processes, efficiency, and program effectiveness.
• Oversee business planning, operational improvements, and the financial performance of the Warranty & Goodwill programs across Finning West and Finning Saskatchewan.
• Lead direct and indirect team members through coaching, mentoring, performance planning, recruitment, and ongoing development to build an engaged and innovative workforce.
• A leadership role focused on standardizing processes, strengthening case negotiations, and improving organizational alignment.
• Facilitate regular collaboration meetings with internal and external stakeholders, including Caterpillar, vendors, and cross-functional departments.
• Provide leadership, coaching, and guidance to Warranty & Goodwill team members.
• Review, prepare, and support negotiation of goodwill cases with Caterpillar and other partners.
• Monitor program performance metrics and support continuous process improvement.
• Collaborate with internal teams to resolve warranty-related issues and ensure consistent application of standards.
• Conduct stakeholder meetings and provide updates, training, and recommendations.
• Establish clear expectations and a performance-based culture focused on continuous improvement and alignment with organizational objectives.
• Build strong, well-documented goodwill cases on behalf of all facilities and represent Finning in negotiation processes with Caterpillar partners.
• Deliver stakeholder training, communications, and performance tracking to support warranty and goodwill compliance.
• Develop, maintain, and implement a cohesive Warranty & Goodwill strategy for Finning Canada, ensuring consistent processes and standards across all business units, including OEM partners.

Requirements

• Skilled in collaboration, with the ability to influence stakeholders at all organizational levels.
• Ability to analyze complex business scenarios and make sound decisions.
• Journeyman Heavy Equipment Technician, Mechanical Engineering certification or post‑secondary education in Business Management or a related discipline is an asset.
• Ability to influence, mentor, and guide teams in warranty and goodwill compliance.
• Advanced technical understanding of Caterpillar product lines and strong knowledge of Caterpillar warranty and goodwill practices.
• Strong project management, communication, planning, and organizational skills.
• 10+ years of experience in the service industry, including supervisory or leadership experience.
• Electrical certification is considered an asset.

Benefits

• Permanent, full‑time role.
• Monday – Friday, 5x2 schedule.
• A chance to lead a high-performing team while driving continuous improvement and customer-focused outcomes.
• Opportunities to collaborate with Caterpillar, internal departments, suppliers, and global dealer partners.

Training + Development

Interview process

Visa Sponsorship

Security clearance