Senior Process Improvement Analyst
ovo
Analyze operational data, generate insights, and drive process improvements.
7 days ago ago
£45,770 - £60,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
data governance
automation
root cause
data analysis
process improvement
reporting
- Articulate clear business cases using simple frameworks that make it easy to understand with the right level of technical detail for stakeholders
- Present clear recommendations and progress updates to leadership teams and stakeholders at all levels
- Can lead collaborative sessions such as meetings and workshops, communicating clearly and listening to others
- Monitor performance against agreed metrics and identify trends or issues requiring attention
- Build in automation from trusted data sources using our data governance standards and choose the right platforms for the audiences who need to consume the data
- Through great Data Governance - we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely and is accessible to those who need it.
- Conduct thorough root cause analyses using structured methodologies (5 Whys, Fishbone Diagrams, etc.) to understand underlying issues
- Analyse operational data to identify patterns, trends and improvement opportunities, extracting insights from both quantitative KPIs and qualitative sources such as customer cases
- Monitor the effectiveness of changes and track key metrics to ensure that issues are resolved and do not reoccur
- Document RCA processes, findings and recommendations clearly and concisely
- Build strong relationships with process owners and subject matter experts across different functions
- Take your requirements and build new reusable views of performance tailored to the different levels within your organisation
- Build narratives through visualisations and reports that clearly present important information and outcomes to stakeholders at all levels
- Design and implement process improvements that enhance efficiency, reduce costs, and improve customer outcomes
- Map, analyse and document end-to-end operational processes, identifying inefficiencies, risks, control gaps and improvement opportunities
What you bring
sql
data viz
six sigma
lean
ai
stakeholder
- Understand sampling strategies and how to create increased fidelity of outcome with lowest effort but maintaining statistical significance
- Demonstrate excellent stakeholder management skills with experience influencing change through collaboration
- Are proficient with root cause analysis methodologies (5 Whys, Fishbone Diagrams, etc.)
- Are able to work effectively with cross-functional teams to achieve shared goals
- Have a track record of working in an analytical role, with experience in continuous improvement
- Have proven experience using SQL and data visualisation tools (e.g Tableau/Looker Studio) to analyse operational performance and create compelling insights
- Can extract insights and build narratives with data, demonstrating ability to convey information adapted to different audiences
- Six Sigma Green Belt or Lean certification would be an advantage
- Have experience monitoring and analysing operational KPIs and qualitative data to drive performance improvements
- Have experience or interest in leveraging AI tools for automation and insight generation
- Are comfortable presenting findings and recommendations to senior leadership teams
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship offered for this role.
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Overview
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Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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