Battery and Charger Field Technician

Description

• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Work safely and follow all safety requirements.
• Perform routine preventative maintenance.
• Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
• Respond to client needs in a timely manner, while applying great customer service behaviors.

Requirements

• A valid driver’s license, CDL a plus but not required.
• Willingness to work occasional overtime.
• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Drivers must be able to obtain a CDL to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Ability to adapt to a fast-changing environment.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Intermittent travel expected within designated territory, home most nights.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Drivers must follow the DOT's HOS regulations.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
• Ability to organize his/her own work and work independently, with limited supervision.
• Work independently or with a team in a professional manner.
• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Experience in material handling environment is preferred but not required.
• Strong communication, problem solving, and analytical skills.
• Must be able to pass a background check
• Working knowledge of basic AC and DC electrical/electronic theory.
• Drivers must have a valid driver's license at all times.
• Must be able to pass a drug test, our technicians are subject to random drug

Benefits

• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Training and mentoring – Learn from our experts in the industry.
• 8 paid holidays.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Advancement opportunities.
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• Company 401K plan with 100% match on the first 4% of employee contributions.

Training + Development

Interview process

Visa Sponsorship

Security clearance