Branch Sales Associate at Carrier Enterprise in Colonie, NY | USD20-25 | Kablio

Role

Description

documentation

order processing

technical support

stock management

product knowledge

customer service

Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.

Requirements

retail sales

relationship building

inventory systems

hvac

ms office

leadership

Demonstrated ability to rapidly grow sales in a retail environment.
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
Prior experience using sales and/or inventory management systems.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
Ability to function at an above-average level in a technical environment.
Experience in leading people in a retail environment.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Prior experience in Customer Service.
Computer literacy with proficiency in MS Office applications.
Experience working with HVAC contractors strongly desired.
This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.
Prior leadership roles with profit and loss responsibility preferred.
Ability to work in a team environment and be willing to participate.
Experience building and maintaining cross-functional relationships.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 110 Branches

North American Network

A network of branches across the U.S., Latin America, the Caribbean, Mexico, and Canada.

Over $1 Billion

Annual Revenue

The company generates significant revenue by delivering HVAC/R solutions and aftermarket parts.

Born from a joint venture with Watsco and Carrier, it began shaping HVAC distribution across North America.
Its typical projects include outfitting residential buildings and light‑commercial facilities with Carrier, Bryant and Payne systems.
Specializing in residential, commercial and light‑commercial HVAC markets sets it apart from heavy‑industrial or utility‑scale firms.
An unusual strength: its hybrid model combines local branches with digital platforms to ensure fast delivery and service.
Headquartered in Charlotte, NC, the company traces roots back to early 20th‑century HVAC innovation.

Culture + Values

The Carrier Way
Lead With Safety – includes a set of behaviors that all Carrier employees can embrace
Health and Safety – protecting the health and safety of employees, customers and the natural environment
Environment, Health & Safety operating system consistent with ISO 14001 and ISO 45001 standards

Environment + Sustainability

1 Gigaton GHG Avoided

Customer Emissions Avoided By 2030

Enables customers to reduce their greenhouse gas emissions significantly by the end of the decade.

42% Scope 1 & 2

GHG Reduction Target By 2030

Reduction in direct and indirect greenhouse gas emissions from operations by 2030.

25% Scope 3

GHG Reduction Target By 2030

Reduction in indirect emissions across the entire value chain by 2030.

$2 Billion Invested

By 2030 In Sustainable Solutions

Investment in innovative building and cold chain solutions to promote sustainability.

Install a 3 MW solar array at Shanghai campus (~25 % of site electricity; ~1,200 MT CO₂e/year reduction)
Deploy onsite renewable energy and high‑quality carbon sequestration credits
Acquire certified renewable energy certificates for site‑specific renewable energy projects
Launch Abound™ Net Zero Management to track building energy use and carbon emissions in real time
Reduce energy intensity by 10 % across operations by 2030
Achieve water neutrality in water‑scarce locations by 2030
Deliver zero waste to landfill from manufacturing sites by 2030
Establish responsible supply chain program and assess key factory suppliers

Inclusion & Diversity

The workforce is described as 'diverse' and claims a 'world‑class, diverse workforce'.
No publicly available gender‑breakdown, diversity percentages or specific targets are found.

Articles

Careers at Carrier Enterprise

Products & Solutions

Contact Carrier Enterprise

Role

Description

documentation

order processing

technical support

stock management

product knowledge

customer service

Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.

Requirements

retail sales

relationship building

inventory systems

hvac

ms office

leadership

Demonstrated ability to rapidly grow sales in a retail environment.
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
Prior experience using sales and/or inventory management systems.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
Ability to function at an above-average level in a technical environment.
Experience in leading people in a retail environment.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Prior experience in Customer Service.
Computer literacy with proficiency in MS Office applications.
Experience working with HVAC contractors strongly desired.
This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.
Prior leadership roles with profit and loss responsibility preferred.
Ability to work in a team environment and be willing to participate.
Experience building and maintaining cross-functional relationships.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 110 Branches

North American Network

A network of branches across the U.S., Latin America, the Caribbean, Mexico, and Canada.

Over $1 Billion

Annual Revenue

The company generates significant revenue by delivering HVAC/R solutions and aftermarket parts.

Born from a joint venture with Watsco and Carrier, it began shaping HVAC distribution across North America.
Its typical projects include outfitting residential buildings and light‑commercial facilities with Carrier, Bryant and Payne systems.
Specializing in residential, commercial and light‑commercial HVAC markets sets it apart from heavy‑industrial or utility‑scale firms.
An unusual strength: its hybrid model combines local branches with digital platforms to ensure fast delivery and service.
Headquartered in Charlotte, NC, the company traces roots back to early 20th‑century HVAC innovation.

Culture + Values

The Carrier Way
Lead With Safety – includes a set of behaviors that all Carrier employees can embrace
Health and Safety – protecting the health and safety of employees, customers and the natural environment
Environment, Health & Safety operating system consistent with ISO 14001 and ISO 45001 standards

Environment + Sustainability

1 Gigaton GHG Avoided

Customer Emissions Avoided By 2030

Enables customers to reduce their greenhouse gas emissions significantly by the end of the decade.

42% Scope 1 & 2

GHG Reduction Target By 2030

Reduction in direct and indirect greenhouse gas emissions from operations by 2030.

25% Scope 3

GHG Reduction Target By 2030

Reduction in indirect emissions across the entire value chain by 2030.

$2 Billion Invested

By 2030 In Sustainable Solutions

Investment in innovative building and cold chain solutions to promote sustainability.

Install a 3 MW solar array at Shanghai campus (~25 % of site electricity; ~1,200 MT CO₂e/year reduction)
Deploy onsite renewable energy and high‑quality carbon sequestration credits
Acquire certified renewable energy certificates for site‑specific renewable energy projects
Launch Abound™ Net Zero Management to track building energy use and carbon emissions in real time
Reduce energy intensity by 10 % across operations by 2030
Achieve water neutrality in water‑scarce locations by 2030
Deliver zero waste to landfill from manufacturing sites by 2030
Establish responsible supply chain program and assess key factory suppliers

Inclusion & Diversity

The workforce is described as 'diverse' and claims a 'world‑class, diverse workforce'.
No publicly available gender‑breakdown, diversity percentages or specific targets are found.

Articles

Careers at Carrier Enterprise

Products & Solutions

Contact Carrier Enterprise