Sales Support/Customer Service Advisor at Lucy Electric in Sowerby, England, United Kingdom | Kablio

Role

Description

order management

contract review

customer relations

compliance monitoring

process ownership

Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed
Build good relationships with internal/external customers
Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements
Identify and monitor terms and conditions of the order / contract highlighting and escalating within the business as required
Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion

Requirements

degree

microsoft office

d365

problem solving

organised

delegation

Highly organized with good time management skills and attention to detail
Self-driven - can work independently and collaboratively as part of a team
Educated to a degree level or an equivalent level
Excellent communication and interpersonal skills at all levels
Experience of working in a busy office environment
Problem solving
Tenacious and willing to go the extra mile where required
Proven experience coordinating complex customer orders
IT literate with excellent Microsoft Office knowledge (including D365)
Delegation skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1900

Year Established

The company has been operational for over a century, dating back to its founding in 1900.

Specializes in providing high-quality electrical distribution solutions.
Designs and manufactures equipment for medium voltage power distribution networks globally.
Recognized for expertise in automation, protection, and control technologies.
Serves energy, utilities, and industrial sectors with a diverse range of products.
Delivers reliable and innovative solutions designed to withstand the toughest environments.
Projects include advanced switchgear systems, network automation solutions, and tailored electrical products for large infrastructure projects.
Focuses on modernizing electricity grids and enhancing system reliability through smart grid solutions.
Operates globally, with key markets in the UK, Middle East, and Asia.

Culture + Values

Caring: We treat all with fairness and respect. We value diversity. We recognise and develop our people.
Trusted: We build and maintain trusted relationships with all people and partners.
Working Together: Team working and communication are at the forefront of everything we do. We share knowledge across our organisation for the benefit of all.
Excellence: Through ingenuity and a dedication to quality, we create smart, sustainable solutions.
Daring to differentiate: We are market leaders. We make bold decisions. We stand out.

Environment + Sustainability

0%

Zero Waste to Landfill

The company has implemented a policy ensuring that none of its UK operational waste ends up in landfills.

≥33 t CO₂

CO₂ Reduction per Unit

The EcoTec RMU uses synthetic air, achieving a significant reduction in carbon dioxide emissions compared to traditional methods.

Clear and actionable plan to achieve Net Zero (aligned with BEAMA Climate Commitment aiming Net Zero by 2050).
All assembly facilities ISO 14001 certified; corporate operations engage in continual environmental performance improvements.
Installed solar panels, LED lighting and EV charging points at Oxfordshire HQ.
Support signatory to BEAMA’s Climate Commitment to decarbonise supply chain and deliver cradle‑to‑cradle products by 2050.
Won Environmental Sustainability Award (Thailand, June 2025) for transparent carbon measurement, emissions-reducing initiatives and investment in responsible technologies.

Inclusion & Diversity

No publicly available strategic DEI goals or gender‑diversity statistics identified.

Articles

Maintenance and Support Services

Lucy Electric Energy Services

Network Management Solutions

Secondary Power Distribution Solutions

Company

Overview

Since 1900

Year Established

The company has been operational for over a century, dating back to its founding in 1900.

Specializes in providing high-quality electrical distribution solutions.
Designs and manufactures equipment for medium voltage power distribution networks globally.
Recognized for expertise in automation, protection, and control technologies.
Serves energy, utilities, and industrial sectors with a diverse range of products.
Delivers reliable and innovative solutions designed to withstand the toughest environments.
Projects include advanced switchgear systems, network automation solutions, and tailored electrical products for large infrastructure projects.
Focuses on modernizing electricity grids and enhancing system reliability through smart grid solutions.
Operates globally, with key markets in the UK, Middle East, and Asia.

Culture + Values

Caring: We treat all with fairness and respect. We value diversity. We recognise and develop our people.
Trusted: We build and maintain trusted relationships with all people and partners.
Working Together: Team working and communication are at the forefront of everything we do. We share knowledge across our organisation for the benefit of all.
Excellence: Through ingenuity and a dedication to quality, we create smart, sustainable solutions.
Daring to differentiate: We are market leaders. We make bold decisions. We stand out.

Environment + Sustainability

0%

Zero Waste to Landfill

The company has implemented a policy ensuring that none of its UK operational waste ends up in landfills.

≥33 t CO₂

CO₂ Reduction per Unit

The EcoTec RMU uses synthetic air, achieving a significant reduction in carbon dioxide emissions compared to traditional methods.

Clear and actionable plan to achieve Net Zero (aligned with BEAMA Climate Commitment aiming Net Zero by 2050).
All assembly facilities ISO 14001 certified; corporate operations engage in continual environmental performance improvements.
Installed solar panels, LED lighting and EV charging points at Oxfordshire HQ.
Support signatory to BEAMA’s Climate Commitment to decarbonise supply chain and deliver cradle‑to‑cradle products by 2050.
Won Environmental Sustainability Award (Thailand, June 2025) for transparent carbon measurement, emissions-reducing initiatives and investment in responsible technologies.

Inclusion & Diversity

No publicly available strategic DEI goals or gender‑diversity statistics identified.

Articles

Maintenance and Support Services

Lucy Electric Energy Services

Network Management Solutions

Secondary Power Distribution Solutions