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Customer Service Representative
South Jersey Industries
Customer service representative responsible for handling customer inquiries related to billing, collections, and account information, and providing solutions to address customer challenges or concerns.
17d ago
$30.77
Entry-level
Full Time
Union, NJ
Field
Company Size
1,700 Employees
Service Specialisms
Natural gas utility services
Renewable energy development
Energy efficiency
Pipeline and service construction
Wholesale natural gas marketing
Energy advisory
Commodity storage and transportation
Customer service
Sector Specialisms
Natural Gas
Energy Infrastructure
Residential Energy Services
Commercial Energy Services
Industrial Energy Services
Renewable Energy
Solar Energy
Fuel Cell Energy
Role
What you would be doing
account management
service requests
system testing
customer communication
internal coordination
problem resolution
- Perform transactions related to and including activation of new customer accounts
- Effectively transfer misdirected customer requests to an appropriate department when assistance cannot be provided
- Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals)
- Participate in product or system testing as requested
- Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses.
- Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution
- Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.
- Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns.
- Provide information related to utility assistance and other options.
- Support and provide knowledge transfer to fellow employees.
- Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership
- Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management.
- Report service disruptions internal and external (vendor, process & systems).
- Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status
- Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed.
- Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements
What you bring
ged
problem solving
- High school diploma or GED
- Offer solutions and solve problems that may require reliance on conceptual thinking
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- Flexible vacation, Paid Time Off, and Sick Leave package
- 401(k), with generous company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
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Company
Overview
1924 Founded
Year Established
The company was established in 1924, marking the beginning of its legacy in energy and utility services.
- Through subsidiaries, services are provided across a broad region, focusing on natural gas, electricity, and clean energy solutions.
- With decades of experience, a leadership role in energy infrastructure development and customer service is maintained.
- Large-scale projects include energy distribution systems, renewable energy installations, and utility infrastructure upgrades.
- A strong commitment to community and sustainability initiatives has shaped long-standing industry contributions.
- Notable for embracing innovative technology, operations span both traditional and renewable energy sectors.
- Service offerings have expanded, contributing to regional economic growth and energy reliability.
- Safety
- Inclusion
- Service
- Community
- We value safety, inclusion, service, and our community while providing energy solutions that fit our customers' lives
80% COâ‚‚ Reduction
Methane Emissions Target
Reduction in COâ‚‚-equivalent emissions by 2025 through infrastructure modernization.
$329M Energy Savings
Efficiency Savings
Projected savings from energy efficiency initiatives by preventing emissions and reducing energy consumption.
25% of CapEx
Sustainability Investment
Commitment to allocate at least 25% of annual capital expenditures to sustainability projects.
12.5 MW Clean Energy
Renewable Projects
Clean energy investments through subsidiaries include fuel cell, RNG, solar, and green hydrogen projects.
- Operational carbon neutrality target 2040
- 70% reduction in operational emissions and consumption by 2030 (baseline 2018, Scope 1 & 2)
- Infrastructure modernization including replacing aging pipelines and deploying leak detection
- Clean energy investments via subsidiaries Catamaran Renewables and REV LNG: green hydrogen pilot
2021 Launched
Diversity Council
In 2021, the company established a Diversity Council to provide strategic guidance on DEI initiatives.
Six ERGs
Employee Resource Groups
The company implemented six Employee Resource Groups, including the Women’s Leadership Initiative, Veterans, Pride, and green-team-focused ERGs.
- DEI is a core value under the OneSJI vision and ambition.
- Built a dedicated Diversity & Inclusion team within HR to lead strategy and organizational DEI solutions.
- Regular focus-group listening sessions and the OneSJI Diversity Podcast to increase DEI awareness and cultural competency.
- No public gender-specific statistics found.
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