HVAC Equipment Commissioning Manager

Description

The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and service coordination. Reporting first to the Regional Service Manager and later to the Branch Service Manager, the EqCM is accountable to the HVAC Equipment Operations Manager and works closely with the Customer Resource Coordinator to meet labor requirements and serve as the single point of contact for equipment contracts.

Johnson Controls enhances the intelligence of buildings, providing systems and digital solutions that make them safer, more comfortable, efficient, and sustainable. Smarter buildings allow occupants to focus on their unique missions, improving outcomes for people, the bottom line, and the planet.

• Support EqNA sales during estimates by determining service type based on project scope.
• Provide custom quotes for service items outside PCAT policy.
• Verify branch technicians are trained for secured contracts and coordinate training with TBSM and BSM.
• Attend RTO meetings on complex or PSA projects to identify service/warranty concerns.
• Validate PSA details with SAE/Agent and supply required documentation.
• Conduct weekly service turnover meetings with SAEs and BOM to monitor service scopes and update EqNA Operations.
• Introduce Connected Service capabilities to customers.
• Coordinate directly with EqNA customers for scheduled work and changes.
• Ensure asset records in NxGen are correctly created and assigned.
• Manage FOB Destination deliveries and communicate updates to SAE and customers.
• Confirm warranty data in Warranty Navigator and resolve discrepancies with SAE and admin team.
• Monitor Long‑Term Storage requirements and coordinate with SAE and customer.
• Promote Pronto Forms for pre‑startup checklists and technician inspections.
• Complete startup tasks, resolve issues, and provide startup documentation to customers.
• Enter startup dates in NxGen and register equipment in Warranty Navigator, providing certification.
• Ensure prompt invoicing of service requests with CRCs.
• Serve as first contact for warranty requests, dispatch technicians, and file claims.
• Escalate and resolve obstacles to warranty work, coordinating parts, resources, and technical support.
• Facilitate technical support for EqNA customers as needed.

Requirements

Required qualifications include more than ten years of industry experience or a technical engineering or construction degree, proficiency with Microsoft Office, Adobe Writer, and Windows, strong verbal and written communication, interpersonal and conflict‑resolution skills, and the ability to manage multiple projects with attention to detail. Preferred qualifications are a BA in engineering or construction, HVAC equipment knowledge, and advanced MS Office skills.

Benefits

We offer competitive starting pay, extensive paid training with best‑in‑industry resources, career advancement across businesses and geographies, a company vehicle, referral bonuses, and comprehensive benefits such as medical, dental, vision, life insurance, short‑ and long‑term disability, retirement savings plans, and an employee assistance program.

Explore a day in the life of building JCI’s future and see how we make an impact.

Salary is determined by education, experience, knowledge, skills, abilities, internal equity, and market data, and the position includes a competitive benefits package. Johnson Controls’ Canadian subsidiaries provide reasonable accommodation to applicants with disabilities in accordance with human‑rights legislation and the Accessibility for Ontarians with Disabilities Act.

Training + Development

Interview process

Visa Sponsorship

Security clearance