Customer Service Representative

Description

• Enter orders into system for billing and delivery
• Print and distribute e-mailed customer purchase orders
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Prepare quotes and coordinate mailings of literature and samples
• Assist walk-in counter customers
• Set up new customers for sales force
• Build displays and keep merchandise stocked on shelves
• Assist customer with product questions, ordering, order tracking, complaints and problems
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and radio
• Coordinate delivery schedules with dispatch
• Receive cash payments and run credit card and check approvals

Requirements

• High school diploma / equivalent
• Experience with multi-line phone system
• Good with basic math
• Good organizational and problem solving skills
• Skilled in Microsoft Office Suite
• Ability to multi task
• Extensive writing
• Ability to sit for extended periods of time
• Extensive phone and radio use
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• At least 1 year of related experience
• Attention to detail
• Pleasant phone personality
• Slight lifting of ship tickets and overnight packages

Benefits

• Life insurance
• 401(k) plan / group retirement savings program
• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Paid time off
• Pay for this role is $21/hr
• Group retirement savings program
• Short-term and long-term disability benefits
• Health, dental, and vision insurance
• Health and wellness programs

Training + Development

Interview process

Visa Sponsorship

Security clearance