Technical Service Manager - Electrical Field Testing

Description

• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Maintain NETA certification and be willing to test up to the next level-Testing Division.
• You collaborate to create the best solutions for each other and our customers.
• Schedule work of local team and coordinate schedules for larger jobs with other managers.
• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
• Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.)
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
• Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
• Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
• Prepare variety of reports as assigned.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.

Requirements

• For positions that utilize a company vehicle, will be required to have a valid driver’s license.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• Proven leadership and mentoring skills.
• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• Able to meet deadlines and handle multiple tasks.
• Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
• Able to work with various people throughout the organization-Customer Focused.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
• Strong oral and written communication skills.
• Associate degree in related field or experience equivalency and a minimum of 5 years related experience.
• Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
• Strong communication (written and oral).
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• Must be able to work safely and adhere to all electrical safety procedures.
• Work may require flexible hours, weekends and holidays. Must be available for out-of-town work.
• Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.

Benefits

• You are on time and preplan time off.
• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance