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Technical Lead, Device Customer Support
Landis+Gyr
L2/L3 support and maintenance of electricity devices, handling cases, KPIs and technical projects
2d ago
Experienced (8-12 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
6,900 Employees
Service Specialisms
Business Consulting
Systems Integration
Managed Services
Smart Grid Services
Metering as a Service
Project Management
System Design
Deployment Management
Sector Specialisms
Energy
Renewables
Energy Storage
Smart Grid
Infrastructure
Utilities
Consumer Energy Management
Grid Edge Intelligence
Role
What you would be doing
kpi monitoring
quality management
device support
process improvement
stakeholder coordination
tender support
- Maintaining the KPIs as assigned by Business Units Electricity
- Managing quality cases, CAPAs, interface to Quality and local technical support organizations
- Managing all aspects of support and maintenance for Landis + Gyr Electricity Devices within the EMEA region
- Collaborating with global teams to promote and develop process development and continuous improvement
- Interfacing with Sales, Product Management and Operations teams to prioritize case work
- Providing global technical tender support for customer projects
What you bring
azure devops
servicenow
plc
mobile networks
dlms cosem
b.sc./m.sc.
- Fluent communication and presentation skills in English
- Experience in technical project management, with complex technical documentation and schematics
- Any other spoken language
- Experience in working in a complex and agile business environment
- Strong communication skills and the ability to represent your project in challenging situations, including customer meetings
- Azure DevOps, Service Now
- Power line communication (PLC) and mobile networks experience
- DLMS Cosem Client
- B.Sc. or M.Sc. in technical field (e.g. electronics, IT, SW or equivalent) or other equivalent academic degree
- Proven track record in working in international R&D projects with multiple site connections
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$2.0B in FY 2023 Sales
Revenue Achievement
The company achieved significant financial success, reflecting its growth and market presence.
9 million tons COâ‚‚ avoided
Carbon Savings
The company contributed to environmental sustainability through smart metering solutions.
125M devices installed
Global Deployments
This figure highlights the widespread adoption and impact of the company's technology worldwide.
2020 Google Cloud AI
Tech Partnership
A pioneering collaboration that advanced the company's innovation in smart grid solutions.
- Founded in 1896 in Switzerland, it began manufacturing electricity meters and steadily expanded overseas by the 1920s.
- By the 1980s it introduced digital meters, and through early 2000s acquisitions (Enermet, Hunt, Cellnet) became a global AMI leader.
- After ownership by Toshiba and a 2017 IPO on the SIX Swiss Exchange, it now operates in over 30 countries.
- Typical projects include deploying advanced metering infrastructure, grid‑edge intelligence, EV charging, water and street‑lighting networks.
- They partner on grid modernization with utilities (electric, gas, water), offering smart meters, data analytics, and asset management platforms.
- Customer Intimacy – We are a trusted partner and deliver on our commitments
- Uncompromising Performance – We strive to deliver high quality on time, every time
- Innovative Technology – We passionately innovate true differentiators for our customers
- Entrepreneurial Spirit – We empower teams to drive results with a can‑do attitude
- Sustainable Impact – We manage energy better for a more sustainable world
Net zero by 2050
Carbon Neutrality Target
Aim to achieve carbon neutrality by 2030 and net-zero emissions across all scopes by 2050.
42% reduction
Science-Based Emissions Target
Committed to reducing Scope 1 and 2 emissions by 42% by 2030, aligned with science-based targets.
96% renewable power
Renewable Electricity Usage
Dedication to using 96% renewable electricity in FY 2024 to minimize environmental impact.
EcoVadis Platinum
Top Sustainability Ranking
Received the EcoVadis Platinum Medal, placing in the top 1% of companies globally.
- Achieved 67% reduction in Scope 1 and 2 emissions since baseline year
- Avoided 9.0 million tons of COâ‚‚ through installed smart meters in FY 2024
- Reduced Scope 1 and 2 emissions intensity to 0.19 kg COâ‚‚ per USD 100 revenue (from 0.30 kg in FY 2023)
- Cut Scope 3 emissions intensity by 12% per USD 100 revenue in FY 2024
- Decreased waste generated by 19% in FY 2024
- Reduced lost-time incidents by 33% in FY 2024
- Performed 257 supplier risk assessments and 52 ESG audits in FY 2024
38%
Female Representation
This reflects the proportion of women at the highest levels of leadership within the organization, demonstrating a commitment to gender diversity.
38%
Female Leadership
This highlights the percentage of women in Group leadership positions, indicating progress toward gender equality in executive roles.
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