Property Management Systems Support Associate

Description

• Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information.
• Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates.
• Review and update current integrations for teams.
• Grant access to any third-party applications for site and marketplace integrations
• Will conduct system reviews and offer insights and guidance on best practices.
• Assist in implementation of new properties in RealPage, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management.
• Complete CRM and Resident Portal custom form and provide training
• Ensures on-site property teams comply with RealPage, Yardi and/or Entrata and all other licensed product processes and procedures.
• Manages new property onboarding process including weekly check-ins with other key team members to ensure project completion.
• Address user questions/concerns as well as ensuring the efficient use of RealPage Leasing & Rents, Yardi and Entrata Core.
• Establish BlueMoon credentials for site
• Establish new community with Resident Interface
• Setup default Lease Contract and configure DocManagement
• Act as the liaison for internal customers, review and escalate PMS support requests to appropriate Support teams.
• Establish Answering Service and Message on Hold

Requirements

• Strong communication skills required. Experience working with third party property management software (PMS).
• Minimum of (2) years’ experience with property management software systems.
• The ability to operate in a deadline‐driven environment where priorities often change.
• Ability to work with minimal supervision with high degree of discretion and independent judgement.
• 2+ years of experience in property management preferred.
• Understand current state interfaces and uses.
• RealPage, Yardi and Entrata experience, required.
• Activ Answer
• High level of attention to detail and accuracy.
• Strong analytical, problem solving/judgment skills with initiative in completing tasks.
• Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred.
• A high school diploma or equivalent is required. In addition, proven experience in the following is required:

Benefits

• Floating Holiday
• Employee Assistance Program
• Mobile Doorman
• Holiday Schedule
• Annual Bonus program
• Long-Term Disability Insurance
• Paid Time Off plans including:
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Voluntary Life Insurance
• Low-cost Medical, Dental, Vision
• Referral Bonus program
• Health Savings Account
• Advancement opportunities
• Company Paid Short-Term Disability Insurance
• Bereavement Leave
• Checkpoint Id
• Company Paid Life Insurance
• 401K (Traditional & Roth) with Company Match

Training + Development

Interview process

Visa Sponsorship

Security clearance