Customer Care Champion - Emergency Desk

Description

• Follow call scripts (re. call guidelines and Trapped passenger script)
• Obtain and record details of trapped passengers
• Ensure that Emails are to be responded to within 30 minutes of being received
• Adhere to OtisLine service quality and productivity standards
• Answer all alarm calls through the various alarm and phone line systems on the Emergency Desk
• Manage Otisline Inbox in line with the how-to guides available on the desk.
• Follow call scripts and adhere to the processes and procedures
• Ensure availability and manage unavailability time amongst your team members.
• Manage Otisline Inbox using the combined user guide.

Requirements

• Resilience in handling stressful situations and ability to solve problems
• Affinity using multiple IT systems
• Living Otis leadership behaviours and Otis Absolutes (Re.. Executing at Otis and Otis Absolutes)
• Customer-centric mindset and empathy for people
• Comfortable managing a wide range of tasks under time-sensitive conditions
• Excellent language and communication skills

Benefits

• We offer you remuneration in accordance with local standards
• We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Training + Development

Interview process

Visa Sponsorship

Security clearance