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Meter Service Supervisor
Veolia North America
Oversee NY meter services, supervise staff, manage compliance, installations, and projects.
10d ago
$73,000 - $89,000
Intermediate (4-7 years)
Full Time
New Rochelle, NY
Field
Company Size
50,000 Employees
Service Specialisms
Water treatment
Wastewater treatment
Commercial waste collection
Hazardous waste disposal
Energy consulting
Resource recovery
Procurement services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
meter reading
work orders
compliance testing
backflow cert
kpi reporting
contractor mgmt
- Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
- Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
- Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's.
- Manage call escalations for customers with appointments, and scheduling conflicts.
- Budgeting for Meter Service operations.
- Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
- Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
- Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
- Direct supervision of union workforce.
- Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
- Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
- Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
- Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
- Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
- Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
- As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
What you bring
bachelor's
backflow certification
excel
peoplesoft
metering operations
leadership
- Incumbent must have a passion for serving customers and providing an exceptional customer experience.
- Computer skills are required.
- New York State Backflow Testing Certification (not required for employment).
- Bachelor's Degree or 5 years of experience managing a team.
- Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
- Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
- Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
- Strong oral, written, and interpersonal skills.
- Plumbing experience is a plus, but not required.
- Knowledge of field service/metering operations.
- Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
- Leadership qualities needed to motivate and direct staff.
- Ability to multitask, handling multiple deadlines and projects.
- Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
- Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
- Valid Driver's License.
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Company
Overview
- Focuses on water, waste, and energy management through sustainable solutions.
- Serves a wide range of industries, from residential to industrial and infrastructure projects.
- Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
- Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
- Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
- Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
- Operates across multiple regions, addressing major environmental challenges.
- Customer Commitment
- Innovation
- Collaboration
- Respect for People
- Integrity
- Sustainability
Net Zero by 2050
Long-term goal
Aim to achieve net-zero emissions by the year 2050.
30% by 2030
CO2 reduction goal
Targeting a 30% reduction in CO2 emissions by 2030.
14M metric tons annually
CO2 emissions managed
Manages over 14 million metric tons of CO2 emissions each year.
- Investing in renewable energy solutions
- Improving water efficiency and recycling
- Maximizing circular economy principles
23% leadership
Women in Leadership
Women currently make up 23% of global leadership positions within the organization.
5% goal
Women Senior Leadership Goal
Aim to increase women in senior leadership roles by 5% by 2025.
- Committed to increasing diversity in leadership roles
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