Technical Support Enginner
Growatt New Energy
remote support
on‑site support
issue resolution
data collection
quality feedback
pv installation
1、Purpose:Provide remote or on-site after-sales technical support services to customers through email, telephone, instant messaging software, etc., to solve the problems encountered by overseas customers in the process of product installation and use. For important customers, batch problems and common product failures, timely collection and summary of relevant information, feedback to the Quality Department, R & D Department, to promote product quality improvement.
2. Need to provide on-site service when necessary, to the customer site to solve user problems.
3. Responsible for guiding and supporting the installation, monitoring, and later operation and maintenance of home PV power plants by installers.
office software
driving licence
circuit analysis
power electronics
english proficiency
customer service
2. skilled computer and office software operation ability.
3. proactive, strong sense of responsibility, good communication skills and teamwork consciousness, strong execution of target plan.
5. need to have driving vehicle qualification, need to go to the field service.
3. good at analysing electronic circuits and have after-sales experience.
2. Have a long-term legal work permit in Australia.
4. need to have driving vehicle qualification.
4. Customer training: to installers and end users for product and after-sales process training.
4. proficient and fluent in English; strong sense of customer service;
1. power electronics, electrical engineering and automation related majors (bachelor degree or above) is preferred, with the power industry related after-sales service experience is preferred.
1. speak, read and write English, and be proficient in English.
BenefitsPeople also searched
200,000 m²
Plant Size
Features a large production facility with extensive manufacturing capabilities.
20 GW
Annual Output
Capable of producing 20 gigawatts of inverters annually to meet global demand.
Top 2 Worldwide
Market Ranking
Achieves a leading position in the global residential inverter market.
60+ Patents
Innovation Count
Maintains a strong commitment to research and development with numerous patented technologies.
- Strong R&D with hundreds of engineers, 60+ patents, and TÜV-certified quality across residential and C&I products.
- Its product lineup spans home balcony systems, hybrid/off-grid inverters, and utility-scale solutions.
- Typical projects include rooftop solar + storage for homes, commercial hybrid systems, and large-scale ground-mount farms.
187+ Patents
Patent Portfolio Strength
Reflecting the company's commitment to innovation, this figure highlights the extensive range of patented technologies they hold, showcasing their dedication to groundbreaking advancements.
1,100+ Engineers
R&D Team Expertise
This number underscores the expertise and规模 of their research and development team, driving continuous innovation in products and technologies.
- Innovation, Excellence, and Customer-Oriented.
- Committed to engineering products with the highest standards of performance, reliability, and innovation.
- An innovation-driven culture fostering ability, expertise, and commitment, enabling individuals to thrive and contribute.
- Ensuring high quality and reliability through a Five-Step Quality Engineering System from design to manufacturing.
- Providing all-scenario energy solutions, including PV inverters, energy storage, EV chargers, and smart energy management globally.
- Offering dedicated local support through an extensive global service network, including education, training, and technical assistance.
Tier 1 Supplier
Global Inverter Recognition
Recognized as a Global Tier 1 Inverter Supplier at NET ZERO MEA 2025, supporting low-carbon transition and grid stability.
187 Patents
Energy-Efficient Tech
Holds 187+ patents in energy-efficient inverter and storage technologies, supported by 1,100+ R&D engineers.
- Committed to Corporate Social Responsibility (CSR), including contributions to photovoltaic poverty-reduction and remote-area school projects.
- Utilizes clean solar energy to power manufacturing facilities and plans to expand clean energy use globally.
- Green supply chain management system to reduce carbon footprint and comprehensive recycling and disposal of waste products.
- All-scenario clean energy solutions helping communities decarbonize homes, businesses, and transport.
- Energy-efficient inverter and storage technologies.
- INCLUSION & DIVERSITY: inclusive culture valuing diverse backgrounds and empowering individuals to innovate.
- ADVANCE GENDER EQUALITY: ongoing policies and work‑environment improvements to achieve gender balance across leadership, R&D, technical and sales roles.
