Assistant Property Manager

Description

• Ensure resident and property records comply with LIHTC and regulatory requirements.
• Answer incoming calls, provide assistance, or take detailed messages for the Property Manager or Maintenance team.
• Manage correspondence with residents, staff, vendors, city officials, and investors.
• Manage the applicant waiting list, including scheduling interviews and updating application statuses.
• Maintain accurate and compliant resident and facility files.
• Help track delinquencies and prepare late notices.
• Monitor and inform the Property Manager when office supplies, including postage stamps, need replenishment.
• Serve as the first point of contact for residents, addressing concerns with professionalism and empathy.
• Update resident information in OneSite as needed.
• Coordinate with vendors to schedule services or request bids and proposals.
• Interact with residents, staff, and external stakeholders in a professional and compassionate manner.
• Process and track maintenance work orders using OneSite; follow up with residents to confirm task completion.
• Facilitate resident engagement through clear and respectful interactions.
• Liaise with vendors to arrange maintenance and service activities, ensuring timely completion.
• Assist with rent collection, record payments, and issue receipts.
• Support team members in daily operations to ensure a cohesive workflow.
• Communicate updates or issues to the Property Manager promptly.
• Schedule appointments and gather documentation from residents for annual recertifications.
• Assist in preparing compliance reports for audits and inspections.
• Attention to Detail: Ensure accuracy in documentation and compliance with deadlines.
• Collaborate with the Property Manager to resolve financial discrepancies.
• Support the Property Manager in adhering to fair housing laws and RHF policies.
• Communicate policies, updates, and information to residents effectively.

Requirements

• Communication: Excellent verbal and written communication skills to engage with a diverse population.
• Customer Service: Demonstrate empathy and professionalism in interactions with residents and stakeholders.
• Proficiency in Microsoft Excel, Word, and OneSite RealPage software preferred.
• Minimum of 2 years of office experience required; property management experience preferred.
• Organizational Skills: Strong ability to prioritize and manage multiple tasks effectively.
• Ability to work under critical deadlines and manage multiple priorities.
• Adaptability: Thrive in a fast-paced, constantly changing work environment.
• Problem-Solving: Resourceful and proactive in resolving issues independently or with a team.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Term life and Voluntary supplemental life insurance
• Employee assistance and more

Training + Development

Interview process

Visa Sponsorship

Security clearance