Provides engineering consulting services in various sectors, specializing in design and project management.
Front‑line IT support for Windows users, handling hardware, software, AD, tickets, asset lifecycle.
5 days ago ago
$58,600 - $76,200
Intermediate (4-7 years), Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
300 Employees
Service Specialisms
Mechanical engineering
Electrical engineering
Plumbing engineering
LUMA Lighting Design
Building performance analysis
Renewable energy systems
Greenhouse gas consulting
Sustainable district planning
Sector Specialisms
Healthcare
Design-Build
Commercial + Office
Higher Education
Laboratories
Aviation
Housing + Hospitality
Civic + Cultural
Role
Description
ticketing
access management
device provisioning
asset lifecycle
end-user support
incident management
Support the testing, validation, and documentation of software and hardware systems
Provide IS-related orientation and training for new hires
Prioritize, track, and document all service activities via Service Management (ticketing) system
Occasional after-hours support for PAE projects, initiatives, and IS systems maintenance
Perform user access and account management in active directory
Prepare, provision, maintain, and retire distributed technology systems (e.g., laptops, desktops, printers, phones, etc.)
Support IS asset lifecycle management (procurement, imaging, deployment, tracking, dispositioning) for PAE-supported hardware and software
Execute all activities in compliance with established Information Security and IS Service Management controls (e.g., change, incident, and problem management)
Provide front-line OS, application, and hardware support for local and remote end-users
Create and maintain support documentation for consumption by end-users and IS staff
Create a positive customer support experience with a consummately professional attitude
Provide timely incident management and service fulfillment activates in accordance with service level objectives
Requirements
a+
itil
active directory
voip
tcp/ip
2+ years
Client hardware & peripheral configuration, provisioning and troubleshooting
Relevant Certifications; A+, HDI, Microsoft MTA, MCS
Strong verbal communication and documentation skills, including experience translating complex technical subjects in a way that is meaningful to the target audience
Ability to multi-task, shift focus, and prioritize workflow with minimal supervision
VoIP client configuration and troubleshooting
SLA-driven task management
2+ years of service desk support experience in a Windows-centric technology environment
Familiarity with ITIL/ITSM concepts
Networking concepts and troubleshooting, especially the TCP/IP protocol suite
Mobile device and application provisioning, maintenance, and management
Ability to engage peers and leadership in process improvement and problem resolution
Associates Degree or equivalent experience
Multi-function printers and plotters
Active Directory User and Computers administration
Windows desktop OS and application support
Ability to maintain a professional, positive and friendly manner always
Benefits
Performance Bonus
401k account contribution
Professional development reimbursements including state registration and professional association dues
Employee Assistance Program
Life insurance and disability benefits
Hiring Base Salary Range: $58,600-$76200 annual
Commuter benefit
Paid time off for sick leave, family leave, community service, holidays and vacation- work hard and take time off when you need it.
Employer paid health insurance (medical, dental, vision)
Cell phone stipend
This position is eligible for time and a half overtime pay
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to create lasting solutions through engineering expertise and innovation.
A trusted partner in designing and managing complex infrastructure projects worldwide.
Specializes in high-impact sectors like energy, water resources, and large-scale transportation projects.
Known for a hands-on approach, working directly with clients to ensure optimal project outcomes.
Has delivered numerous landmark projects, ranging from sustainable buildings to critical infrastructure.
Excels in solving engineering challenges through collaborative and tailored solutions.
Continually pushes boundaries in engineering, focusing on both efficiency and environmental sustainability.
Culture + Values
Commitment to delivering exceptional design and engineering solutions.
Focus on sustainable, innovative, and energy-efficient designs.
Collaborative approach to client relationships and project execution.
Dedicated to creating spaces that improve the quality of life.
Strive for continuous professional growth and excellence.
Emphasis on integrity, accountability, and respect in all interactions.
Environment + Sustainability
2030 Net Zero Carbon
Net Zero Commitment
Committed to achieving net zero carbon emissions by a significant deadline in the near future.
Achieving net zero carbon emissions by 2030.
Designing high-performance building systems that reduce environmental impact.
Focusing on energy-efficient design strategies to minimize operational energy use.
Implementing renewable energy solutions and low-impact technologies.
Engineers energy-saving strategies for building systems, contributing to LEED certifications.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace.
Supports gender equality and equal opportunities for all employees.
Focused on attracting, retaining, and promoting diverse talent across all levels of the organization.