Technical Account Manager

Overview

Manage technical support and customer relationships for solar energy solutions.

Key Responsibilities

• technical lead
• project management
• knowledge base
• data collection
• quality analysis
• support management

Tasks

-Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams. -Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives. -Will work directly with HQ teams in leading all service activities of the account. -Management of internal SE technical resources as needed. -Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline. -Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results. -Owns customer satisfaction with SEDG technology. -Share with the customer knowledge DB and app-notes to be able to be self maintained. -Receives and translates as appropriate customer suggestions of hardware or software feature changes. -Manage process for collection (internal and external) of quality data internally or presented to the customer. -Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc. -Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner. -Will manage on a regional (or S-M account) basis the technical support issues in front of the customer.

Requirements

• problem solving
• account management
• solar service
• excel
• crm
• project management

What You Bring

-Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment. -Extensive travel and customer facing activities required. -Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes. -Knowledge of industry and experience managing accounts -Will manage a residential account (or L account). 1MW or more. -Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities. -Ability to work with large scale accounts or territories, is a plus. -Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer. -Proven ability to deliver high level of customer service and a strong technical aptitude. -5+ years of field technical service in solar industry -Excellent report-writing and data analytical skills. Strong project management skills. -Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments. -Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.

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About Solaredge Technologies

-Revolutionized solar power by inventing DC-optimized inverters that turbo-charge panel efficiency. -Tech underpins projects from rooftop home systems to utility-scale solar farms and smart grid services. -Built a smart-energy ecosystem: storage, EV chargers, UPS, and virtual power-plant platforms. -Acquisitions into adjacent clean-tech arenas include battery-cell maker Kokam and EV-powertrain firm SMRE. -Restructured by exiting energy-storage, trimming headcount, and refocusing on core solar operations. -Portfolio includes industrial automation systems in Italy, showcasing unusual diversification. -Headquartered in Israel with installations in over 130 countries.

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