Sr Technical Project Manager

Description

• Leverage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.
• Proactively identify and resolve issues and makes recommendations for improvements to existing processes.
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
• Ensure ongoing communication of progress against program objectives. Share technical, procedural, and business knowledge with others.
• Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.
• Evaluate decisions through the eyes of the customer, creates processes with customer viewpoint, and partners with customers to help shape their future initiatives.
• Generate and maintain employee self-service options to provide alternate support options to traditional ticket-based approach.
• Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
• Evaluate the use of automation to drive MTTR improvement, enhanced customer experience, and less dependency on manual work

Requirements

• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization. Ability to interface with senior leadership with confidence and clarity. Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Proven expertise in large-scale ERP Operations.
• A minimum of 5 years of technical experience along with established leadership credentials across disciplines and functions within IT program/product areas.
• Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources.
• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience or equivalent knowledge.
• Demonstrated ability of working with senior-level stakeholders to define, lead, and implement process and tools strategy to drive process improvement changes.
• Strong analytical and strong problem-solving skills; communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
• Ability to develop partnership with cross functional teams and develop an inclusive & collaborative environment. Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
• Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.

Benefits

• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

Training + Development

Interview process

Visa Sponsorship

Security clearance