Senior Analyst - IT Change Enablement
Scottish Power
Oversee IT change enablement, enforce RFC standards, facilitate CAB/CRB, and drive improvement.
12 days ago ago
$103,900 - $129,900
Experienced (8-12 years)
Full Time
United States Of America, Connecticut, Orange
Onsite
Company Size
5,750 across the UK Employees
Service Specialisms
Construction
Operation & Maintenance
Retail
Sector Specialisms
Power Grid
Renewables
Energy Retail
Role
What you would be doing
change management
servicenow
rfc review
impact analysis
cab coordination
audit evidence
- Collaborates with OSG teams to assess potential impacts of IT changes on OSG-managed data circuits and ensures scheduling avoids operational conflicts, while maintaining clear scope boundaries (IT only).
- Publishes weekly and monthly change key performance indicators (KPIs) and insights, including change failure rate, emergency change rate, lead time for change, RFC quality score, PIR completion, and scheduling conflicts avoided.
- Supports incident and problem teams during major incidents involving change by providing change history, risk assessments, and rollback options, and joins bridges when needed to advise on change related actions.
- Maintains standards and templates limited to change artifacts, including RFC content, risk and test evidence, backout plans, Post Implementation Reviews (PIRs), CAB minutes, and the change calendar.
- Enforces RFC quality gates including impact analysis, risk rating, tested implementation steps, backout plan, and accurate CI relationships, and provides checklists and coaching to raise submission quality.
- Works closely with the CMDB owner and tower leads to ensure CI relationships remain accurate for impact and risk analysis, initiating reconciliation when gaps are found during RFC intake and quality checks, CAB reviews, post implementation reviews, and change scheduling or cutover planning.
- Timely communicates change schedules and high-risk changes to stakeholders and ensures business communications are shared when required.
- Drives continuous improvement of the change process by analyzing trends, recommending policy updates and standard or pre-approved change models, and reducing exceptions and emergency changes.
- Monitors change lifecycle progress and ensures RFCs are closed within defined timelines, following verification of implementation, PIR completion (if required), and evidence retention for audit readiness.
- Adheres to regulatory and internal policies including storm operations exceptions and blackout rules.
- Manages ServiceNow Change configuration and reporting, including change types and models, blackout windows, calendars, dashboards, and audit evidence.
- Ensures audit readiness by retaining evidence for approvals, testing, backout, and PIRs, and responds to internal and external audit requests.
- Integrates change activities into project plans and gate reviews, and coaches project teams on risk, testing, and cutover planning to protect production.
- Leads and coordinates post implementation reviews for failed or high-risk changes, partners with the Problem Manager to document the defect and corrective actions in the problem record and monitors progress to verify action closure.
- Periodically reviews and assesses ServiceNow change templates and models for accuracy, completeness, and alignment with policy; collaborates with stakeholders to enhance or retire models as needed to improve efficiency and compliance.
- Facilitates CAB and CRB, as well as owns the forward schedule of change, including resolving scheduling conflicts based on business risk and priorities.
What you bring
itil v4
servicenow
power bi
bachelor's
6 years
grc
- ITIL v4 Foundation Certification is required, note v3 is acceptable with commitment to achieve v4 within 120 days of hire.
- Prior experience with documentation governance for change artifacts (RFC templates, PIR forms, backout plan standards).
- Ability to organize, prioritize, and meet deadlines in a fast-moving operations environment, including occasional off hours support.
- Experience with Governance, Risk and Compliance (GRC) concepts and audit preparedness in regulated environments.
- CAB or CRB facilitation and enforcement experience of RFC quality gates (impact analysis, risk, tested steps, backout, CI relationships).
- Demonstrated commitment to IT security best practices and change control discipline.
- Strong analytical and problem-solving skills, with clear written and verbal communication and the ability to coach requestors and implementers.
- Awareness of OSG environments and ability to communicate effectively with OSG stakeholders regarding IT change impacts (no direct OSG change execution required).
- Solid understanding of enterprise infrastructure domains: server, database, network, storage, security, and cloud.
- Working knowledge of CMDB concepts and CI to service relationships used for impact and risk analysis.
- Bachelor’s degree in computer science, Information Systems or a related field and a minimum of 6 years of relevant experience. An equivalent combination of education and experience may be considered.
- Prior experience working for a utility or regulated industry.
- Customer Centric (internal and/or External)
- Prior experience working with Microsoft Power BI or similar business analytics tools for KPI visualization.
- Experience participating in Problem Management tasks following PIRs, including drafting defect statements and tracking corrective actions.
- Minimum two years experience working in an operational IT Change role using ServiceNow Change in a production environment.
- Proven ability to analyze and report Change KPIs and insights using ServiceNow reporting or similar dashboards.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants who are not citizens must comply with applicable immigration requirements to work in the country.
Information not given or found
People also searched
Risk Analyst Jobs in Bridgeport United StatesTechnical Manager Jobs in Bridgeport United StatesIT Project Manager Jobs in Bridgeport United StatesBusiness Analytics Jobs in Bridgeport United StatesData Analyst Jobs in Bridgeport United StatesBusiness Analyst Jobs in Bridgeport United StatesIT Operations Jobs in Bridgeport United StatesRisk Manager Jobs in Bridgeport United States
Company
Overview
£9.5 billion
Annual Revenue 2023
Generated through operations in energy networks, renewables, and retail and wholesale energy services.
£8.4 billion
Annual Revenue 2022
Reflects the company's performance across various energy-related business units.
13.1%
Year-On-Year Growth
Increase in annual revenue from 2022 to 2023.
- Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
- Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
- Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.
- *SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
- *INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
- *DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.
2040 Target
Net Zero Commitment
Committed to achieving net zero emissions by 2040.
100% Renewable
Clean Energy Production
All electricity generated from UK windfarms, ensuring a sustainable energy supply.
1,157 Turbines
Wind Energy Network
Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.
38 Windfarms
Energy Infrastructure
Maintains 38 onshore windfarm sites, supporting the transition to clean energy.
- ScottishPower is a leader in renewable energy.
- Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
- Capacity to generate 1,948 MW of electricity.
35% Women Target
% of senior management roles
Target for women in senior management roles by 2030.
32% Female Representation
% in senior management
Increase in female representation in senior management from 26% in 2021 to 32% in 2022.
- Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio