Lead Cordant Technical Support Engineer at Baker Hughes in Auckland, Auckland, New Zealand | Kablio

Role

Description

case logging

diagnostics

knowledge base

support strategy

technical presentation

customer collaboration

Utilize modern case logging tools to ensure proper case tracking and timely case closure.
Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
Focus, Develop and execute technical support strategy associated with all hardware and software products.
Travel up to 10% of the time for training or to visit customers occasionally as required.
Diagnose Hardware and Software problems.
Development of Technical Support Knowledge Base.
Present technical subjects to varied audiences including customers technical expert.
Treat all HSE topics and Safety as top priority.
Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
Drive customer satisfaction through commitment to quality of resolution and timeliness.
Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.
Complete documentation of findings / recommendations. Create, review, and interpret technical reports (Knowledge Base).

Requirements

iot

cloud computing

scada

bachelor's stem

problem solving

team player

Strong problem solving skills.
Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams.
Bachelor's Degree in in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions).
Experience with IoT and modern cloud computing.
Self-starter with minimal supervision requirement.
Ability to obtain certifications (including safety training) for customer site entry if needed.
Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.
Experience working closely with customers and peers to solve complex technical issues.
Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors).
Industry Process knowledge (Power Gen, LNG, Fertilizer, Ethylene, manufacturing…)
Possess a valid driver’s license and passport (or able to obtain a passport).
Knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems.
Excellent time management skills.
Experience with Networking devices and protocols.
Excellent written and verbal communication skills to convey technical concepts to business and technical personnel.
Demonstrate confidence and assurance dealing with people.
Able to work remotely, independently, and to prioritize, organize work, and meet deadlines.
Strong computer skills; both hardware and software, operating systems, plus modern office skills.
Ability to set/meet aggressive targets and work under stressful working conditions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1907-founded

Year Established

The company has over a century of experience in the energy and industrial sectors.

120+ Countries

Global Presence

Operates across a wide range of industries and regions worldwide.

Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies.
Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations.
The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure.
Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability.
In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics.
Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Culture + Values

Act with integrity, responsibility and compliance every day
People First, Energy Forward
Eight Behaviors – aligning core values to HOW we work
Empower employees to drive sustainable practices
Promote leadership & professional development through initiatives like career weeks and individual development plans

Environment + Sustainability

29.3% Reduction

Emissions Reduction

Absolute reduction in scope 1 and 2 emissions compared to 2019 baseline.

50% Target

Emissions Target

Interim emissions reduction target of 50% by 2030, building toward net-zero by 2050.

34.2% Share

Renewable Electricity

Increase in renewable/zero-carbon electricity share of total site electricity since 2019.

$0.8B Orders

Low-Carbon Solutions

Revenue from orders in new energy portfolio, including carbon capture, hydrogen, and geothermal technologies.

Renewable/zero-carbon electricity used at ~12% of global sites (88 locations).
13.8% reduction in total waste since 2022.
51.5% reduction in hazardous waste since 2022.
Recycling rate increased from 25.5% (2022) to 32.6% (2024).
16.5% reduction in total water withdrawal since 2022.
43.1% reduction in chemical spills since 2022.
100% of sites assessed for biodiversity risks; 199 near protected areas.
560 emissions life-cycle assessments in 2024; total nearly 1,000 LCAs.

Inclusion & Diversity

150+ Nationalities

Global Workforce Diversity

The company employs individuals from over 150 different nationalities, reflecting a highly global team.

79% Non-US Employees

Geographic Distribution

Nearly 80% of the workforce is located outside the United States, emphasizing global reach.

14.2% Women in STEM

Gender Representation in Key Roles

Women make up 14.2% of employees in science, technology, engineering, and mathematics roles.

38.3% People-of-Color in US

US Diversity Metrics

People of color represent 38.3% of the US workforce, showing progress toward equity.

Women representation increased 0.4 pp year-over-year to 19.5%
Inclusion index scored 70.0%; culture index 66.0%
Total attrition reduced from 12.0% to 10.2%; voluntary attrition from 8.6% to 7.0%
~10,000 external hires; 22.9% women
Average 22 hours of learning per employee
1,252 completions of new sustainability modules; 32 live inclusive-leadership sessions
68.4% of employees received performance/career-development reviews
15.5% of employees in ERGs (+12.2% YoY)
$410 million spent with diverse suppliers and small businesses
Global Parental Leave: minimum 18 weeks at full base pay for primary parent, gender-neutral

Articles

Careers at Baker Hughes

Baker Hughes Projects

Role

Description

case logging

diagnostics

knowledge base

support strategy

technical presentation

customer collaboration

Utilize modern case logging tools to ensure proper case tracking and timely case closure.
Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
Focus, Develop and execute technical support strategy associated with all hardware and software products.
Travel up to 10% of the time for training or to visit customers occasionally as required.
Diagnose Hardware and Software problems.
Development of Technical Support Knowledge Base.
Present technical subjects to varied audiences including customers technical expert.
Treat all HSE topics and Safety as top priority.
Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
Drive customer satisfaction through commitment to quality of resolution and timeliness.
Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.
Complete documentation of findings / recommendations. Create, review, and interpret technical reports (Knowledge Base).

Requirements

iot

cloud computing

scada

bachelor's stem

problem solving

team player

Strong problem solving skills.
Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams.
Bachelor's Degree in in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions).
Experience with IoT and modern cloud computing.
Self-starter with minimal supervision requirement.
Ability to obtain certifications (including safety training) for customer site entry if needed.
Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.
Experience working closely with customers and peers to solve complex technical issues.
Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors).
Industry Process knowledge (Power Gen, LNG, Fertilizer, Ethylene, manufacturing…)
Possess a valid driver’s license and passport (or able to obtain a passport).
Knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems.
Excellent time management skills.
Experience with Networking devices and protocols.
Excellent written and verbal communication skills to convey technical concepts to business and technical personnel.
Demonstrate confidence and assurance dealing with people.
Able to work remotely, independently, and to prioritize, organize work, and meet deadlines.
Strong computer skills; both hardware and software, operating systems, plus modern office skills.
Ability to set/meet aggressive targets and work under stressful working conditions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1907-founded

Year Established

The company has over a century of experience in the energy and industrial sectors.

120+ Countries

Global Presence

Operates across a wide range of industries and regions worldwide.

Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies.
Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations.
The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure.
Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability.
In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics.
Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Culture + Values

Act with integrity, responsibility and compliance every day
People First, Energy Forward
Eight Behaviors – aligning core values to HOW we work
Empower employees to drive sustainable practices
Promote leadership & professional development through initiatives like career weeks and individual development plans

Environment + Sustainability

29.3% Reduction

Emissions Reduction

Absolute reduction in scope 1 and 2 emissions compared to 2019 baseline.

50% Target

Emissions Target

Interim emissions reduction target of 50% by 2030, building toward net-zero by 2050.

34.2% Share

Renewable Electricity

Increase in renewable/zero-carbon electricity share of total site electricity since 2019.

$0.8B Orders

Low-Carbon Solutions

Revenue from orders in new energy portfolio, including carbon capture, hydrogen, and geothermal technologies.

Renewable/zero-carbon electricity used at ~12% of global sites (88 locations).
13.8% reduction in total waste since 2022.
51.5% reduction in hazardous waste since 2022.
Recycling rate increased from 25.5% (2022) to 32.6% (2024).
16.5% reduction in total water withdrawal since 2022.
43.1% reduction in chemical spills since 2022.
100% of sites assessed for biodiversity risks; 199 near protected areas.
560 emissions life-cycle assessments in 2024; total nearly 1,000 LCAs.

Inclusion & Diversity

150+ Nationalities

Global Workforce Diversity

The company employs individuals from over 150 different nationalities, reflecting a highly global team.

79% Non-US Employees

Geographic Distribution

Nearly 80% of the workforce is located outside the United States, emphasizing global reach.

14.2% Women in STEM

Gender Representation in Key Roles

Women make up 14.2% of employees in science, technology, engineering, and mathematics roles.

38.3% People-of-Color in US

US Diversity Metrics

People of color represent 38.3% of the US workforce, showing progress toward equity.

Women representation increased 0.4 pp year-over-year to 19.5%
Inclusion index scored 70.0%; culture index 66.0%
Total attrition reduced from 12.0% to 10.2%; voluntary attrition from 8.6% to 7.0%
~10,000 external hires; 22.9% women
Average 22 hours of learning per employee
1,252 completions of new sustainability modules; 32 live inclusive-leadership sessions
68.4% of employees received performance/career-development reviews
15.5% of employees in ERGs (+12.2% YoY)
$410 million spent with diverse suppliers and small businesses
Global Parental Leave: minimum 18 weeks at full base pay for primary parent, gender-neutral

Articles

Careers at Baker Hughes

Baker Hughes Projects