Leasing Consultant

Description

The Leasing Consultant plays a key role in creating a positive first impression for prospective residents and delivering excellent customer service throughout the leasing process. This position supports leasing, administrative tasks, resident relations, and property operations while upholding company standards and ensuring a smooth move-in and move-out experience.

• Conduct move-out walks and support the move-out process.
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards.
• Provide superior customer service to residents, prospects, and vendors.
• Update unit availability daily and maintain accurate leasing information.
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary.
• Process rental applications in accordance with company procedures.
• Maintain complete and accurate resident files and documentation.
• Conduct and assist with market surveys.
• Show, lease, and move in prospective residents.
• Provide general clerical, office, and phone support.
• Receive and record collections following company standards.
• Submit and track maintenance requests for residents.

Requirements

Computer Skills

Professional Experience

• Leadership qualities and ability to work independently
• Regularly required to sit, stand, walk, reach, talk, and hear.
• Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check
• Ability to effectively utilize all on-site property management software
• Demonstrated experience in affordable housing is strongly preferred.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Availability to work flexible and extended hours, including weekends, as needed.
• Must be able to read and write English fluently and perform intermediate math functions
• One year of experience in the service industry preferred (hospitality, retail, customer service, etc.)
• Ability to handle high-stress situations professionally
• Full-time position requiring consistent attendance.
• Excellent communication skills
• Strong organizational and administrative skills
• Must be able to work at a computer and use a phone for extended periods.
• Knowledge of Fair Housing laws
• Strong customer service orientation
• Must be able to detect auditory and visual alarms.
• Effective time management and prioritization
• High school diploma or equivalent required
• Active participation in company meetings, events, and functions is required.
• Superior collection skills
• Sales aptitude and comfort working with prospects
• Intermediate computer and internet proficiency

Benefits

• Commitment to ongoing professional development through company-provided training
• Company-paid holidays
• Company-paid employee-only health insurance
• Opportunities for growth and advancement
• Vacation and sick time
• Employee discounts
• May require evenings, weekends, and occasional holidays.
• Life insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance