Marshalls Plc
Leading provider of hard landscaping products for public and private sector projects.
1 days ago
$23,914
Junior (1-3 years), Expert & Leadership (13+ years), Entry-level, Experienced (8-12 years)
Full Time
Burton Upon Trent, England, United Kingdom
Office Full-Time
Company Size
2,300 Employees
Service Specialisms
Sector Specialisms
Description
customer relationships
caseload management
query resolution
solution identification
service improvement
The role involves building strong customer relationships, managing a caseload alongside the sales team, resolving enquiries quickly via phone and email, proactively identifying solutions, and championing continuous service improvement.
- Build and maintain strong customer relationships.
- Manage customer caseload and coordinate with the sales team.
- Resolve customer queries via email and telephone promptly.
- Identify solutions proactively and anticipate customer needs.
- Champion new ideas and drive continuous service improvement.
- Develop effective relationships with internal and external customers.
Requirements
customer service
communication
microsoft office
sap
workload management
prioritisation
Successful candidates will have excellent telephone manners, strong verbal and written communication, high IT proficiency (Microsoft Office; SAP is a plus), the ability to develop relationships with internal and external customers, and effective workload prioritisation.
- Demonstrate excellent telephone manner and customer service experience.
- Possess strong verbal and written communication skills.
- Utilise Microsoft Office proficiently; SAP experience advantageous.
- Excel in workload management and task prioritisation.
Benefits
We are hiring a full‑time Customer Service Advisor for our Burton‑on‑Trent site, working Monday to Friday (37.5 hours) with a starting salary of £23,914, increasing annually and with development.
We offer 26 days holiday plus bank holidays, free onsite parking, a pension scheme up to 15 %, development opportunities, cycle‑to‑work, employee discounts, referral and assistance programmes, a share scheme, and a healthcare cash plan.
- 26 holidays plus bank holidays.
- Free onsite parking.
- Company pension scheme up to 15 %.
- Development and training opportunities.
- Cycle‑to‑work scheme.
- Employee discount programme.
- Employee assistance programme for financial, physical, and mental wellbeing.
- Healthcare cash plan.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1890
Year Established
The company was founded in 1890, marking over a century of evolution in the landscaping industry.
- Specializes in designing and manufacturing products that transform both urban and rural environments.
- Known for providing high-quality materials for public realm projects, residential developments, and commercial ventures.
- Delivers large-scale infrastructure solutions for transport networks, utilities, and government works.
- Famous for iconic projects such as London's Crossrail, and key infrastructure developments across the UK.
- Has a broad portfolio spanning paving, drainage, and street furniture, offering aesthetic and durable solutions.
- Integrates sustainable practices into the design and manufacturing process, providing long-lasting materials for demanding projects.
Culture + Values
- We are passionate about delivering high quality and sustainable products.
- We value customer satisfaction and strive for excellence in everything we do.
- We support our employees by fostering a culture of safety, respect, and teamwork.
- We are committed to integrity, transparency, and ethical behavior.
- We embrace innovation and continually improve to stay ahead in the industry.
- We operate with a strong sense of responsibility to the environment and local communities.
Environment + Sustainability
22% CO2 reduction
Since 2015
The company has successfully reduced its carbon emissions by 22% over the past seven years.
100% sustainable materials
in production
The company aims to exclusively use sustainably sourced raw materials for all manufacturing processes in the near future.
20% Water Usage
by 2025
The company has made a commitment to significantly reduce water consumption across its operations.
100% Waste Diversion
from UK landfills
The company has successfully diverted all waste from landfills across its UK sites, achieving a remarkable environmental milestone.
- The company has a target to achieve net zero carbon emissions by 2030.
- The company is working towards making all products fully recyclable or reusable by 2030.
Inclusion & Diversity
30% women
Target senior leadership
The company has set a goal to ensure women represent at least 30% of senior leadership positions by a specific year.
6.3% pay gap
Current gender pay gap
The company reports a measurable gap in pay between genders, with ongoing initiatives to address and reduce it.
- Supports inclusive recruitment practices to ensure equal opportunities for all.
- Runs training and development programs for all employees to support career progression.