Facilities Co-Ordinator

Description

• Proactive contractor management, to ensure performance meets the relevant KPI’s, and/or exceeds
• Assist CW Finance and Account Director, to review WIP issues are proactively managed to completion
• Update JDE as required
• Ensure all services are delivered in accordance with the MSA
• Maintain JDE
• Provide insight, analysis and evaluation of BAU operations, assist with delivery of innovation and improvement
• Assist CW FC with PPM billing, when required
• Continuously improve facilities management knowledge to ensure cover is available for when team members are away
• Liaise with the Bunnings Property Help Desk operated by C&W
• Assist with keeping all Contractor Accreditation current as outlined in the MSA
• Assist CW Finance, to ensure client is invoiced for all completed works in the month completed
• Achieve continuous improvement of internal systems and processes
• Assist with the management of sub-contractor invoices to achieve timely approval and payment
• Resolving Invoice and Work In Progress (WIP) queries
• Be the escalation point for the CSC and support the CSC with the resolution of issues
• Delivery of KPI’s as outlined in the MSA
• Contribute to the development of solutions for client by preparing and delivering reports or data that solve or address operational problems according to the specific requirement of the MSA
• Assist with the management of Sub-contractor
• Observance Quality systems and processes
• Communicate regularly with external and internal clients including C&W Call Centre (Bunnings Property Help Desk) to ensure achievement of KPI’s and client satisfaction targets are met
• Assist with the management of Contractor Accreditation to meet C&W requirements and MSA KPI’s
• Assist with the management Internal Trades Services
• Assist with managing the contracts database to ensure Sub-contractors meet the relevant KPI’s
• Manage Sub-contractors and self-delivered services to ensure C&W polices are adhered to
• Ensure day-to-day operations across the Client portfolio
• Contribution to the preparation and delivery of periodic and ad hoc reports
• Source and develop relationships within assigned clients
• Maintain client hard files
• Achieve targeted budget imperatives for client contract/contracts under direct control and accountability

Requirements

• Administration skills
• Recognise escalations and escalate critical issues to the client
• Sound strategic thinking
• Effective communication skills
• Sound Knowledge of Excel, Word, Outlook and JDE (preferred)
• Planning ability – ability to prioritise workload
• Ability to prepare professional high-quality documentation
• Understanding of Invoicing and Accounts payable functions preferred
• Minimum of three years’ experience in Property or Facilities Management
• Understanding and knowledge of the Property or Facilities Management industry
• Excellent customer service
• Compliance in accordance with the MSA
• Excellent trouble-shooting skills
• Ability to manage sub-contractors to deliver quality and timely services
• Observance Health and Safety systems and processes
• Sound analytical and trend spotting skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance