Director of Field Operations

Description

The Director of Field Operations will be an active member of the Senior Leadership Team, contributing to quarterly and annual planning, company-wide initiatives, and strategic decision-making.

The Director of Field Operations is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina. This role carries both strategic and operational responsibility, ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day.

• Lead and support training initiatives to strengthen leadership, technical capability, and customer service
• Translate company vision and strategic priorities into clear operational execution
• Ensure consistency in service standards, customer experience, and results across all locations
• Monitor and manage service KPIs, scorecards, and performance metrics
• Lead, coach, and develop Service Managers across all three states
• Participate in quarterly and annual planning, goal-setting, and execution tracking
• Serve as a member of the Senior Leadership Team, helping guide the direction of the company
• Identify gaps, implement improvements, and scale best practices
• Travel regularly to MI, FL, and NC to support leaders and teams in the field
• Partner cross-functionally with Operations, Sales, Accounting, HR, and Training
• Set up successful systems that last

Requirements

Regular travel to MI, FL, and NC is required.

You are a proven, strategic leader who knows how to lead leaders and influence outcomes. You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers.

You understand water treatment and plumbing operations well enough to lead with credibility-but your greatest strength is developing and sustain training programs and other systems, aligning teams, and driving measurable results.

• Strong background in In Home Service Industry or Field Operations
• Willingness and ability to travel regularly between MI, FL, and NC
• High level of accountability, reliability, and follow-through
• Proven experience in a higher leadership or director-level role
• Meaningful influence on the direction and growth of the company
• Systems and process orientated
• Excellent communication, coaching, and influence skills

Benefits

• The opportunity to lead, grow, and leave a lasting impact
• Competitive executive-level compensation (based on experience)
• Career growth opportunities-we promote from within

Training + Development

Interview process

Visa Sponsorship

Security clearance