Community Relations Manager - Forestview (2025-9405)

Description

• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation.
• Provides resident information for all departments by maintaining up to date resident room records, occupancy, daily census and informs all departments of resident movement/move­-ins/move-outs. (Sherpa)
• Co-ordinates move-ins and room preparation.
• Assists with department heads in planning and implementing resident programs and services based on residents' needs and requests.
• Collects and forwards pertinent information to other departments and ensures notification to corporate office.
• Prepares marketing and sales reports for submission to the general manager by the fifth working day of the following month.
• Enhances the home’s community awareness/image through public speaking engagements.
• Prepares and processes Tenancy Agreements accurately.
• Implements the marketing objectives, policies and procedures of the home.
• Completes all required annual mandatory training/education.
• Complies with all relevant corporate policies and procedures.
• Maintains ongoing contact with potential residents.
• Conducts tours and acts as the internal and external referral source for all sales and marketing contacts and activities.
• Responds to resident inquiries and concerns; follows up with general manager and department heads to ensure residents’ satisfaction.
• Schedules pre move-in health-care assessments with the resident service manager or designate.
• Provides and explains Resident Handbook and conducts post move-in tour and visit.
• Participates in and contributes to the Verve Quality Improvement (VQI) program at the home.
• Markets residential suites in accordance with established sales procedures to ensure occupancy targets are met.
• Develops both new and existing potential resident contacts through a structured marketing and follow-up program.
• Ensures that model suites are clean and attractive on a daily basis.
• Receives and updates CHIP as needed.
• Acts as a representative at community functions as appropriate.
• Facilitates and ensures a smooth transition for new residents:
• Attends and participates in regional marketing meetings.
• Co-ordinates both internal and external public relations activities.
• Maintains complete and accurate sales records in accordance with established procedures and programs.
• Meets regularly with the general manager and other staff to review marketing plan on an on-going basis.
• Maintains statistics to evaluate sales and marketing effectiveness:
• Keeps Sherpa program up to date.
• Conducts competitor survey at least annually.
• Develops and implements an annual marketing plan, and updates and reviews it as needed.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance