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RTB Officer
Tuath Housing Association
Residential Tenancies Board (RTB) Officer responsible for supporting all aspects of Tenancy and Dispute registrations, ensuring compliance with RTB regulations and maintaining high standards of customer service.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Dundalk, County Louth, Ireland
Hybrid
Company Size
150 Employees
Service Specialisms
Property Development
Housing Management
Maintenance Services
Affordable Housing
Sector Specialisms
Residential
Buildings
Housing Management
Property Services
Building Surveying
Project Management
Planned Maintenance
Cyclical Maintenance
Role
What you would be doing
- To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
- Produce clear, informative, and meaningful reports for key stakeholders on the performance of the RTB team.
- Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
- To actively seek opportunities for service development, including supporting the Lettings Manager in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery
- Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
- To work in partnership to ensure the delivery of co-ordinated services and high levels of resident satisfaction.
- Ensure all Social Leased properties have the correct SLA added to the register that includes the management and updating of the Assets and Liabilities Register.
- In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
- Provide statistical data, information, and testimonials for annual report.
- Provide input into the Operational plans.
- Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
- Ongoing monitoring of registrations to ensure the RTB is reflected with any tenancy change.
- Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.
- Supporting the administration of Rents and Housing Teams Dispute Applications.
- To work as part of the RTB Team to provide an excellent, responsive, and effective service including overseeing and managing current registrations, ensuring annual registration is completed and identifying/ensuring all new properties that require registration are completed within specified timeframes.
- Supporting regular auditing and checks within the Housing Management system ensuring the accuracy of customer details.
- Ensure a high level of customer service is provided to both internal and external customers
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- rtb related activities carried out to the highest standards of integrity and professionalism
- checks within the housing management system ensuring the accuracy of customer details
- all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics
Company
Overview
Over 20 Years
Experience in Affordable Housing
Delivering affordable housing solutions and fostering community development across Ireland.
- A key player in the social housing sector, specializing in providing secure, sustainable homes for individuals and families.
- Focus on community-building, ensuring properties not only offer shelter but foster a sense of belonging and support.
- Projects range from new home development to refurbishment and management of existing properties.
- Expanded footprint across Ireland to benefit more communities with affordable housing.
- Partnerships with local authorities, private developers, and stakeholders to achieve housing goals.
- Innovative approach with modern construction techniques and sustainable design.
- Committed to a future where everyone has access to affordable, quality housing in their local communities.
- Choice
- Social & Environmental Responsibility
- Innovation
- Sustainability & Resilience
- Customer service
- Partnership
- Working for people and places, not profit
- Creating a culture of openness and transparency
- Listening to tenants and improving services based on their experiences
16% decrease
Carbon Intensity Reduction
Achieved a 16% reduction in carbon intensity through Scope 1 & 2 analysis since 2020.
73% carbon save
Embodied Carbon Reduction
Converted a derelict office block into 35 homes, saving up to 73% in embodied carbon compared to demolition and rebuild.
76% A+ rating
Energy Efficiency Standards
76% of homes achieved an A+ Building Energy Rating (BER), with 85% meeting at least a B2 rating.
5% reduction
Carbon Footprint Per Property
Reduced carbon footprint per property by 5% in 2023, despite record growth.
- Joined EU-funded Circular Reno project for bio-based deep energy retrofit
- Converted derelict office block to 35 homes, saving up to 73% embodied carbon versus demolition/rebuild
- Strategic Objective 'A Sustainable Future' in 2023–2027 plan; ESG Charter/Framework with targets across waste, energy, biodiversity, resources
- Established ESG Working Group and internal Green Team
- Preparing first Corporate Sustainability Reporting Directive return (mandatory 2026)
Bronze 2023 & Silver 2024
Investors in Diversity Awards
Accredited with Bronze in 2023 and Silver in 2024 for inclusion and diversity efforts.
2022–2025 Strategy
Tenant Engagement Plan
Comprehensive strategy with seven pillars to enhance tenant engagement.
Founded 2018
Tenant Engagement Group
Established a working group dedicated to tenant engagement initiatives.
- Staff from various cultures, nationalities, genders, LGBTQ+ and marginalised backgrounds
- Supports around women’s health, mental health, parenting, self‑care and food for mood
- Hybrid working, wellness allowance, flexible hours, career development, LinkedIn Learning licence
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