Planned Works Coordinator

Description

• SHEQ championing — helping embed health, safety, environmental and quality standards; keeping training records/skills matrices updated and supporting audits.
• Scheduling — raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.
• Compliance — adhering to standing orders, financial regulations, GDPR and mandatory training requirements.
• Team support — assisting the Planned Works management team with varied tasks to keep the service running smoothly.
• Owning the Planned Works inbox and CRM cases — responding within agreed timescales, triaging enquiries to the right colleagues, and keeping customers and suppliers updated.

Requirements

• Excellent customer service skills with a commitment to equality, diversity and inclusion.
• Customer experience — Supporting the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.
• A highly organised, adaptable approach; able to take ownership and see issues through.
• Clear, concise communication and the ability to write straightforward reports/updates.
• Strong IT skills (Microsoft 365 and planning/scheduling tools).
• Confidence to negotiate and influence, including during difficult conversations.
• Experience working to tight timeframes, planning around logistical constraints.

Benefits

• Employee Assistance Programme
• Generous Pension Scheme
• Private Health Care
• 28 Days Annual Leave + Bank Holidays
• Competitive Salary
• Retail Discounts
• Cycle to Work Scheme
• Professional Development Opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance