Tenant Services Coordinator, Woodlawn

Description

• Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
• Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
• Educate residents on the available on-site services and other community resources
• Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence
• Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed
• Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission
• Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours
• Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
• Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services
• Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives

Requirements

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Experience in customer or client services required
• Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
• Ability to be a team player and the willingness to work with a diverse population
• Strong interpersonal skills and ability to advocate
• Ability to be flexible and adaptable required; weekends and evening hours as needed
• Ability to problem solve and work with a high level of autonomy required
• Bilingual English/Spanish speaker required
• Excellent verbal and written communication required
• Experience in social services setting preferred
• Excellent organizational skills and ability to adequately manage time required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance