Roses Coffee Bar Barista

Description

• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Greet guests as they arrive.
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Respond in positive, calm tone to guest and team members at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Complete closing side duties.
• Record the details of the order from the guests check for accuracy.
• Resolve guest complaints, ensuring guest satisfaction.

Requirements

• Consistent professional attitude and behavior with effective listening and communication skills.
• High school education or related experience.
• Great customer service skills and demonstrated willingness to exceed guest expectations.
• Ability to understand and provide friendly guest service.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ability to prepare and serve customized coffee beverages.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Attention to details with good organizational and efficient time management skills.
• Familiarity with hospitality industry practices preferred.
• Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
• Previous experience as a coffee shop barista in a cafe setting is a plus.

Benefits

• Wellness programs for mental, physical, and financial wellness
• Education and professional development
• Generous retirement/401k benefits
• Competitive Salary
• Paid Time Off
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Medical, Dental, Vision health insurance
• Employee luncheons and employee recognition programs
• Hotel and travel discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance