User Experience Partner at Allied Properties Reit in Toronto, Ontario, Canada | USD56,000-65,000 | Kablio

Role

Description

user support

portfolio management

technical coordination

event planning

waste reduction

safety standards

In this position you will oversee tenant interactions, coordinate with technical services, support day‑to‑day portfolio management, and help drive community events, waste‑reduction initiatives, and safety programs.

Assist users with daily inquiries such as billing, lease issues, service amenities, and special requests.
Support day‑to‑day portfolio management activities.
Coordinate with Technical Services to address user concerns promptly and maintain service levels.
Develop and execute user appreciation events, waste‑reduction initiatives, and tenant surveys.
Deliver high‑quality customer service to clients, colleagues, and users.
Complete property‑related information requests and maintain organized filing systems.
Provide assistance during emergency situations.
Support property teams with user‑focused communications, projects, and programs.
Promote and uphold Allied’s safety and security standards.

Requirements

2-5 years

customer service

communication

excel

word

yardi

2‑5 years of experience in a customer‑driven administrative role.
Exceptional customer service abilities.
Strong verbal and written communication skills with proven relationship‑building experience.
Proficient in Microsoft Excel and Word.
Excellent organization and multitasking capabilities.
Familiarity with Yardi software is an asset.
Ability to perform effectively under pressure in a fast‑paced environment.

Benefits

The salary range for this role is $56,000‑$65,000 annually, with compensation determined by location, experience, education, and internal equity. The listed range does not include total rewards, and all qualified candidates are encouraged to apply.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2003

Year of Public Listing

The company went public to consolidate Class I workspaces across major Canadian cities, attracting creative and knowledge-based tenants.

18M sq ft

Portfolio Size

The company's portfolio spans over 18 million square feet, blending historical charm with contemporary design.

Born in the early 2000s, the trust pioneered the adaptive‑reuse of light‑industrial buildings into vibrant urban workspaces.
Today it owns and operates three core workspace types—Heritage (repurposed), Modern, and Flex (future redevelopment sites)—across Toronto, Montréal, Vancouver and other urban centres.
Beyond offices, it builds communities by adding residential suites and amenity spaces like gyms and event venues in mixed‑use projects.
Its history includes transforming underutilized light‑industrial structures into creative hubs that shape neighbourhood culture.
Deeply rooted in urban intensification, its redevelopment strategy turns underused buildings into thriving, multi-functional assets.
Standout projects include network‑dense urban data centres and landmark heritage conversions, showcasing its blend of industry and creativity.
Its financial journey reflects steady growth and consolidation, with strategic mixed‑use development driving both value and vibrancy.

Culture + Values

We build and operate commercial real estate to save the global environment, not to destroy it.
We build and operate to foster human wellness, not to undermine it.
We build and operate to promote diversity, not to impose uniformity.
We build and operate to facilitate creativity, not to encourage conformity.
We build and operate as city builders, which in a way embraces everything else.

Environment + Sustainability

42% reduction

GHG Emissions Target

Committed to reducing absolute scope 1 & 2 emissions by 42% by 2030, using a 2022 baseline.

90% by 2050

Net-Zero Ambition

Aiming for a 90% reduction in GHG emissions, including scope 3, by 2050, with net-zero across the value chain.

70% by 2028

LEED/BOMA Certification Goal

Targeting 70% of the portfolio to achieve LEED/BOMA certification by 2028, up from 41% in 2023.

$75M loan

Sustainability-Linked Financing

Secured a $75 million sustainability-linked construction loan, exceeding performance targets related to workforce diversity.

Introduced internal shadow price of carbon to support investment decisions
Achieved 2024 GRESB scores: 84 (standing investments), 86 (developments), outperforming or matching peers
Exceeded 2023 performance target linked to ≥10 % of construction workforce identifying as equity‑deserving groups (non‑DEI metric)

Inclusion & Diversity

91% Satisfaction

EDI Commitments

Users expressed satisfaction with the company's inclusion and diversity commitments, as measured by a 2023 survey.

3-time Best Employer

Canada Recognition

Recognized by Kincentric in 2020, 2021, and 2023 for employee engagement, positioning the company as a top employer in Canada.

47% Improvement

NPS Growth

A 47% year-over-year increase in Net Promoter Score from user-experience assessments, reflecting improved satisfaction and loyalty.

The company published its first ever EDI roadmap and related action items.

Articles

Residential Spaces

Press Releases

Elevate Your Events (Event Venues)

Company

Overview

2003

Year of Public Listing

The company went public to consolidate Class I workspaces across major Canadian cities, attracting creative and knowledge-based tenants.

18M sq ft

Portfolio Size

The company's portfolio spans over 18 million square feet, blending historical charm with contemporary design.

Born in the early 2000s, the trust pioneered the adaptive‑reuse of light‑industrial buildings into vibrant urban workspaces.
Today it owns and operates three core workspace types—Heritage (repurposed), Modern, and Flex (future redevelopment sites)—across Toronto, Montréal, Vancouver and other urban centres.
Beyond offices, it builds communities by adding residential suites and amenity spaces like gyms and event venues in mixed‑use projects.
Its history includes transforming underutilized light‑industrial structures into creative hubs that shape neighbourhood culture.
Deeply rooted in urban intensification, its redevelopment strategy turns underused buildings into thriving, multi-functional assets.
Standout projects include network‑dense urban data centres and landmark heritage conversions, showcasing its blend of industry and creativity.
Its financial journey reflects steady growth and consolidation, with strategic mixed‑use development driving both value and vibrancy.

Culture + Values

We build and operate commercial real estate to save the global environment, not to destroy it.
We build and operate to foster human wellness, not to undermine it.
We build and operate to promote diversity, not to impose uniformity.
We build and operate to facilitate creativity, not to encourage conformity.
We build and operate as city builders, which in a way embraces everything else.

Environment + Sustainability

42% reduction

GHG Emissions Target

Committed to reducing absolute scope 1 & 2 emissions by 42% by 2030, using a 2022 baseline.

90% by 2050

Net-Zero Ambition

Aiming for a 90% reduction in GHG emissions, including scope 3, by 2050, with net-zero across the value chain.

70% by 2028

LEED/BOMA Certification Goal

Targeting 70% of the portfolio to achieve LEED/BOMA certification by 2028, up from 41% in 2023.

$75M loan

Sustainability-Linked Financing

Secured a $75 million sustainability-linked construction loan, exceeding performance targets related to workforce diversity.

Introduced internal shadow price of carbon to support investment decisions
Achieved 2024 GRESB scores: 84 (standing investments), 86 (developments), outperforming or matching peers
Exceeded 2023 performance target linked to ≥10 % of construction workforce identifying as equity‑deserving groups (non‑DEI metric)

Inclusion & Diversity

91% Satisfaction

EDI Commitments

Users expressed satisfaction with the company's inclusion and diversity commitments, as measured by a 2023 survey.

3-time Best Employer

Canada Recognition

Recognized by Kincentric in 2020, 2021, and 2023 for employee engagement, positioning the company as a top employer in Canada.

47% Improvement

NPS Growth

A 47% year-over-year increase in Net Promoter Score from user-experience assessments, reflecting improved satisfaction and loyalty.

The company published its first ever EDI roadmap and related action items.

Articles

Residential Spaces

Press Releases

Elevate Your Events (Event Venues)