The Hawk Group provides innovative solutions for project management, construction, and consulting services.
Foster an environment of teambuilding and problem-solving across people, process, and systems.
Analyze business trends to identify efficiency or growth opportunities in service delivery, developing action steps to achieve improved outcomes.
Collaborate with Continuous Improvement and other Support Center teams to champion all corporate initiatives and ensure smooth integration into field operations.
Drive financial performance at or above budget in the areas of labor & expense management, EBITDA, Flow Thru, and Safety Metrics.
Provide auxiliary support with technical troubleshooting (ERP/Field Tools), customer dispute resolution, reporting, and analysis as needed.
Supervise, develop, and support field service leaders and technicians to ensure safe, high-quality, and efficient project execution.
Support corporate programs, goals, and initiatives of the company
Provide leadership with analytical input for annual budgets and manage weekly forecasts to ensure monthly performance targets are met.
Provide feedback on corporate initiatives to ensure business relevance and effectiveness in the field.
Manage capital and equipment investment requests to support project execution, mitigate liabilities, and maximize earnings opportunities.
Provide necessary guidance for daily project activities with a focus on technician utilization, customer satisfaction, productivity, cost management and efficiency.
Manage execution of new processes, tools, and standards across regional service teams.
Facilitate efficient communication between field operations and back office support teams to maintain accuracy of project accounting and billing.
Consistently promote and sustain a strong safety culture within operations.
Perform regular site visits to customer projects to obtain feedback, validate execution, and foster open communication with field teams and customers.
Monitor and manage operational KPIs such as project profitability, utilization rates, safety performance, quality metrics, and customer satisfaction.
Ensure documentation and oversee adherence to operational SOPs, ensuring consistent application of daily, weekly, and project-based processes.
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
Develop a high-performing team by actively participating in hiring, training, and professional development of service leaders and technicians.
Partner with business and finance teams on accurate forecasting, project tracking, and budget management.
Develop and execute the roadmap to shift operational processes onto a technology solution to ensure key business processes are systematized and accurate.
Support acquisition integration as needed, ensuring smooth alignment of new teams and service capabilities.
Always represent the company in a professional manner ensuring quality customer service both internally and externally
Oversee workforce planning, scheduling, mobilization, and equipment readiness for customer engagements and peak outage season.
In alignment with Corporate and Business management, implement process-based strategies and tactics to enhance earnings and project profitability.
Maintain strong relationships between service teams, commercial teams, and business leadership to ensure effective communication and operational efficiency.
Job Objective: Drive operational and financial performance by leading Operations for Reliability Services, while working towards a more cohesive, integrated operation between the lines of businesses. Optimize and share labor resources across business lines to maximize utilization and efficiency, while eliminating siloes that limit growth and performance. Champion process discipline, operational excellence, and a unified culture of safety, quality, and accountability. Through strong leadership and cross-business alignment, ensure consistent execution, improved profitability, and a scalable platform for future growth.
Effective communication skills, both oral and written
Support change management by understanding business-specific nuances and ensuring buy-in toward operational initiatives.
Leadership & Coaching skills
Critical listening skills necessary
Interpersonal and customer service skills are essential
Capable of analyzing solutions
Able to handle stress as well as initiating and embracing change
Ability to travel up to 50% of the time
Work overtime as needed