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Assistant Manager - CRM
Larsen & Toubro
Indian multinational conglomerate in engineering, construction, manufacturing, IT services, defence and infrastructure.
Drive and track leads, walk‑ins and revenue across teams, manage relationships and training.
Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
What you bring
team training
loyalty
referral pitch
benefits
Team will be fully trained of Loyalty and associate referral pitch and benefits.
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