Community Coordinator II (Church Hill/Fairmount)

Description

• Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Continue the established partnership with VCU to provide resources to residents and plan events.
• Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Meet with residents 1:1 to offer support and resources as needed.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need.
• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
• Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.

Requirements

• Excellent customer service skills.
• Experience with property management software, particularly RealPage or Yardi.
• Experience with computer systems such as Microsoft Office
• A demonstrated track record of success with partner management.
• Ability to work with a diverse group of people and personalities.
• High School diploma or GED equivalent.
• Bachelor's degree in social work, nutrition, or business.
• Superb attention to detail.
• Prior experience with a nonprofit case management/CRM software like Apricot360, Salesforce Nonprofit Cloud, CaseWorthy, CharityTracker, or Therap Services
• Ability to multi-task in a fast-paced office environment.
• 3-5 years of relevant work experience.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Comfortable with social media.
• Prior experience in a position requiring detailed documentation and creation of reports to share with partners
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Prior experience working with people who are mentally and/or physically disabled or people who have addiction issues.
• Ability to build relationships with residents, third-party owners, and tenant associations.

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Complete wellness checks on residents
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Training + Development

Interview process

Visa Sponsorship

Security clearance