Servicemax Support Tech Analyst at Johnson Controls in Hyderabad, Telangana, India | Kablio

Role

Description

data integration

solution testing

case management

system monitoring

technical support

custom development

Follow ServiceMax best practices and enforce data quality policies.
Work with data provided from and to ERP systems and ETL tools like MuleSoft.
Work with architects and project managers to eliminate recurring tickets.
Validate the performance of Salesforce solutions through rigorous testing and debugging.
Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
Using technologies as MuleSoft, Oracle Integration Cloud.
Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.
Collaborates with Solution Architects.
Facilitate technical delivery with Managed Services.
Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.

Requirements

servicemax

salesforce

data loader

agile

devops

oracle

Experience on mobile application ServiceMax FSA/Go.
Excellent communication skills in English.
Direct experience or experience with integrating with ERPs.
Experience with TrueContext application.
Min 2 years of experience with ServiceMax application.
Good knowledge of Data Loader tool.
Min 4 years of implementation experience with Salesforce.
ServiceMax administration certifications
Master's degree in computer science, Information Systems, or other related field.
Bachelor’s degree in computer science, Information Systems, or other related field.
Experience working in Field Service domain.
Min 3 years in Agile and DevOps development.
Knowledge of Databases – Oracle, SQL Server.
Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

Inclusion & Diversity

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

data integration

solution testing

case management

system monitoring

technical support

custom development

Follow ServiceMax best practices and enforce data quality policies.
Work with data provided from and to ERP systems and ETL tools like MuleSoft.
Work with architects and project managers to eliminate recurring tickets.
Validate the performance of Salesforce solutions through rigorous testing and debugging.
Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
Using technologies as MuleSoft, Oracle Integration Cloud.
Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.
Collaborates with Solution Architects.
Facilitate technical delivery with Managed Services.
Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.

Requirements

servicemax

salesforce

data loader

agile

devops

oracle

Experience on mobile application ServiceMax FSA/Go.
Excellent communication skills in English.
Direct experience or experience with integrating with ERPs.
Experience with TrueContext application.
Min 2 years of experience with ServiceMax application.
Good knowledge of Data Loader tool.
Min 4 years of implementation experience with Salesforce.
ServiceMax administration certifications
Master's degree in computer science, Information Systems, or other related field.
Bachelor’s degree in computer science, Information Systems, or other related field.
Experience working in Field Service domain.
Min 3 years in Agile and DevOps development.
Knowledge of Databases – Oracle, SQL Server.
Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Servicemax Support Tech Analyst

Johnson Controls

Servicemax Support Tech Analyst

Johnson Controls

Description

data integration

solution testing

case management

system monitoring

technical support

custom development

Requirements

servicemax

salesforce

data loader

agile

devops

oracle

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

data integration

solution testing

case management

system monitoring

technical support

custom development

Requirements

servicemax

salesforce

data loader

agile

devops

oracle

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog