CEC Advisor
Jll
Manage work orders, coordinate services, and resolve incidents in facilities management.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Greater Cheshire West and Chester Area
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
work orders
maximo
procurement
incident monitoring
contract updates
customer issues
- To take action to keep up to date with changes to the contract and sharing information learned with
- To accurately record all information necessary to resolve reported service requests, incidents and
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- Procurement of services from external supply partners, including purchase order creation and service
- Responsible for the execution of the end-to-end work order management, including the co-ordination
- To develop and maintain a good understanding of the core Maximo application, mobile and
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new
What you bring
communication
customer service
slas
service delivery
mobile field
work order
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the
- Excellent communication – both written and verbal
- Ability to stay calm in a high paced environment.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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