CEC Advisor

Description

• To take action to keep up to date with changes to the contract and sharing information learned with
• To accurately record all information necessary to resolve reported service requests, incidents and
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• Procurement of services from external supply partners, including purchase order creation and service
• Responsible for the execution of the end-to-end work order management, including the co-ordination
• To develop and maintain a good understanding of the core Maximo application, mobile and
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new

Requirements

• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the
• Excellent communication – both written and verbal
• Ability to stay calm in a high paced environment.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance