Key Account Manager

Description

• Provide specification & product data, including data sheets as required.
• Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
• Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
• Source non-standard or bespoke product requirements in line with customer needs and timelines. Liaise with suppliers to confirm availability, pricing, and delivery dates.
• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Manage and grow our large key accounts.
• Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.

Requirements

• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Experience within a sales, account management or customer support role - ideally within builders’ merchant, supplier, or construction-related role.
• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.
• Project coordination, prioritisation and multitasking skills.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Full UK Driving licence. - Travel is required for the role.

Benefits

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
• Wellbeing Centre via WorkPerks.
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
• Company car.
• Employee Discount.
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
• Retirement Savings Plan (Pension) – with Legal & General.
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Training + Development

Interview process

Visa Sponsorship

Security clearance