Customer Service Specialist

Description

• Daily NCR processing for up-to-date billing activities for customer related tooling/materials.
• Daily monitoring of front desk operations which includes managing entry to the facility and answering calls from customers.
• Daily uploading and downloading of certificates, files, and manuals for all tooling/material that is being sent to customers.
• Working with a team of fellow CSS to ensure the highest quality of service is communicated to our customers in a quick and effective way.

Requirements

• SAP experience is a must
• 3-5 years of Customer Service-related work experience preferred
• Must be able to effectively work on daily activities with minimal help or supervision from mgmt.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
• High level of aptitude with all Microsoft Office application
• College degree is preferred but not required, must have high school diploma or equivalent

Benefits

• Family building benefits
• Company paid Health and wellness benefits
• Career growth and development opportunities
• 401K savings plan with company match
• Paid Time Off and paid holidays
• Parental leave
• Supportive work culture

Training + Development

Interview process

Visa Sponsorship

Security clearance