Claims Manager

Description

• Stakeholder Collaboration: Coordinate effectively with third-party adjusters, engineers, consultants, contractors, legal counsel, insurance carriers, brokers, and internal teams including Development, Operations, Accounting, and Finance
• Triage & Assignment: Intake new incidents for the broader Claims team and assign them to the appropriately
• Team Collaboration: Actively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with the Director of Risk Management & Insurance
• Full-Cycle Claims Oversight: Manage property damage claims from initial incident intake through full restoration and financial recovery, ensuring optimal resolution and minimal financial impact to the company
• Project Management: Lead multiple concurrent claims projects with complex timelines, stakeholder groups, and deliverables—owning the process from start to finish
• Deadline Leadership: Influence and motivate others—including vendors and cross-functional teams—to meet aggressive deadlines while upholding quality standards
• Vendor & Contract Management: Negotiate contract terms for restoration projects to ensure compliance, value, and timely completion
• Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within the property claims space
• Technology & Reporting: Utilize the company's claims software system for accurate recordkeeping and prepare timely and detailed reporting for leadership and external partners
• Follow Weidner’s Mission, Vision and Values and comply with all of Weidner’s policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt with regular attendance; wear company dress code/ uniform & maintain professional appearance at all times
• Cross-Coverage Support: Provide assistance on claims outside the property coverage line as assigned, supporting a fully integrated claims management function
• Financial Accuracy: Maintain rigorous documentation, reporting and oversight of claim-related financials, including insurance proceeds, invoices, subrogation, and third-party recoveries

Requirements

• Minimum of 2 years of experience managing property insurance claims, including handling of complex losses, required
• Excellent written and verbal communication skills; strong negotiation capabilities with a proven ability to drive resolutions and close deals
• Proactive communicator who is comfortable initiating direct conversations to resolve issues and move projects forward
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Work effectively and cooperatively in a team environment and/or independently
• Strong understanding of construction methods and materials; experience overseeing contractors during repair and restoration projects is highly preferred
• Strong interpersonal skills with a collaborative mindset; able to build and maintain productive long-term relationships across diverse stakeholder groups
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Experienced in Microsoft Excel and other Microsoft products required (Word, PowerPoint and Outlook); Willing and able to learn new software programs
• Proficient in mathematics and financial concepts relevant to claims evaluation, cost tracking, and recovery
• Bachelor’s Degree preferred; experience within the multifamily or apartment industry, preferred
• Ability to work 5 days a week in the Kirkland home office
• Ability to travel within the US and Canada; valid passport
• Strong work ethic, positive attitude, and sound judgment
• Ability to work outside of normal scheduled hours, when necessary

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance