Trainee Hire Controller at Wernick Group Limited in Billingham, England, United Kingdom | Kablio

Role

Description

customer service

record enquiries

mcs-rm

kpi management

business development

policy compliance

Provide first-class customer service.
Record enquiries and their sources.
Maintain accurate and up-to-date records.
Follow up on quotations and enquiries.
Handle enquiries and source new business.
Be aware of company KPI targets for the depot and assist in achieving and exceeding them.
Direct communication with the MD/CEO through staff satisfaction surveys
Comply with all company policies and procedures, including adherence to all Health & Safety policies.
Prepare hire contracts, quotations, and other necessary correspondence through the MCS-RM system.

Requirements

administration

customer service

microsoft office

excel

numeracy

pressure

Excellent administration skills
Excellent administration and customer service skills
Ability to use Microsoft outlook, word and basic excel
Numerate: Strong with numbers and data
Ability to work under pressure
Capable of thriving under pressure in a busy role
Fantastic customer service skills
IT literate: Proficient in Microsoft Office, Excel, and Outlook

Benefits

Option to sell or carry over up to 5 days holiday
Christmas shutdown
Corporate eyecare scheme through Specsavers
Life assurance of 2x annual salary
A Can-Do Culture: We foster a positive, supportive environment where enthusiasm and fresh ideas are always encouraged. If you’ve got the drive, we’ve got the opportunities.
Annual salary review each January
Longstanding Legacy: With 90 years of history and growth, we’re a stable and successful company that’s only getting stronger. You’ll be joining an industry leader with a bright future.
Benefits scheme (discounted retailers)
Group pension
Training and progression opportunities
Volunteering day off - fully paid each year
Competitive Benefits: Along with a rewarding role, we offer competitive salary packages, benefits, and perks that make sure you feel valued.
Early finish on Fridays
Exciting Career Growth: At Wernick Hire, we don’t just offer jobs — we offer career opportunities! We’re all about helping you grow, with plenty of training and development to take you to the next level.
Employee referral scheme
Generous holiday allowance (rising with service)
Family-run and well-established, secure company (trading 90 years)
Option to buy extra holidays
Competitive salary and bonus scheme
Open door policy
Personal accident insurance
Employee assistance programme
Free onsite parking

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company cannot sponsor international workers.
applicants must provide proof of right to work in the uk.

Security clearance

Information not given or found

Company

Overview

Founded 1934

Year of establishment

The company was established in 1934 as a family business focused on making poultry crates.

45 centres

UK business presence

The company operates from 45 strategic locations across the United Kingdom.

Revenue £85M–£100M

Annual revenue range

The company generates annual revenue exceeding £85 million, supported by a large network of depots and specialist divisions.

73-module school

Notable project size

The company delivered a large-scale project featuring 73 modular units for a primary academy affected by structural damage.

It evolved into Britain’s largest independent modular building manufacturer.
It combines five trading arms: design & manufacture of modular buildings, hire of portable units, events accommodation, refurbished buildings, and power solutions.
Typical projects include setting up temporary classrooms, GP surgeries, concert-site cabins and off-grid power systems for clients ranging from schools to festivals.
Led by fourth-generation Wernick family members, the company blends deep heritage with modern scale and capability.
Notable achievements include powering Hyde Park’s multi-week BST festival.

Culture + Values

We take great pride in our people, their wellbeing, and their continuous development.
Safety is our top priority, with a strong commitment to providing a safe working environment for all employees.
We focus on delivering high-quality service, driven by professionalism, integrity, and respect.
Innovation and excellence are at the core of everything we do, and we encourage new ideas that help us deliver better results.
Collaboration is key to our success, fostering a supportive and inclusive environment where all employees can thrive.

Environment + Sustainability

2030

Carbon Neutrality Target

Aiming to achieve net zero emissions by this year.

Adopts efficient energy management systems and reduces waste in operations.
Reduces carbon footprint by using sustainable materials and technologies.
Invests in green building practices, including energy-efficient modular buildings.

Inclusion & Diversity

Wernick Group is committed to creating an inclusive workplace where diversity is celebrated.
The company aims to increase the number of women in leadership roles and other underrepresented groups.
They are implementing training programs to improve diversity awareness and inclusion across all levels of the organization.

Articles

Projects

Careers

About Us

Role

Description

customer service

record enquiries

mcs-rm

kpi management

business development

policy compliance

Provide first-class customer service.
Record enquiries and their sources.
Maintain accurate and up-to-date records.
Follow up on quotations and enquiries.
Handle enquiries and source new business.
Be aware of company KPI targets for the depot and assist in achieving and exceeding them.
Direct communication with the MD/CEO through staff satisfaction surveys
Comply with all company policies and procedures, including adherence to all Health & Safety policies.
Prepare hire contracts, quotations, and other necessary correspondence through the MCS-RM system.

Requirements

administration

customer service

microsoft office

excel

numeracy

pressure

Excellent administration skills
Excellent administration and customer service skills
Ability to use Microsoft outlook, word and basic excel
Numerate: Strong with numbers and data
Ability to work under pressure
Capable of thriving under pressure in a busy role
Fantastic customer service skills
IT literate: Proficient in Microsoft Office, Excel, and Outlook

Benefits

Option to sell or carry over up to 5 days holiday
Christmas shutdown
Corporate eyecare scheme through Specsavers
Life assurance of 2x annual salary
A Can-Do Culture: We foster a positive, supportive environment where enthusiasm and fresh ideas are always encouraged. If you’ve got the drive, we’ve got the opportunities.
Annual salary review each January
Longstanding Legacy: With 90 years of history and growth, we’re a stable and successful company that’s only getting stronger. You’ll be joining an industry leader with a bright future.
Benefits scheme (discounted retailers)
Group pension
Training and progression opportunities
Volunteering day off - fully paid each year
Competitive Benefits: Along with a rewarding role, we offer competitive salary packages, benefits, and perks that make sure you feel valued.
Early finish on Fridays
Exciting Career Growth: At Wernick Hire, we don’t just offer jobs — we offer career opportunities! We’re all about helping you grow, with plenty of training and development to take you to the next level.
Employee referral scheme
Generous holiday allowance (rising with service)
Family-run and well-established, secure company (trading 90 years)
Option to buy extra holidays
Competitive salary and bonus scheme
Open door policy
Personal accident insurance
Employee assistance programme
Free onsite parking

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company cannot sponsor international workers.
applicants must provide proof of right to work in the uk.

Security clearance

Information not given or found

Company

Overview

Founded 1934

Year of establishment

The company was established in 1934 as a family business focused on making poultry crates.

45 centres

UK business presence

The company operates from 45 strategic locations across the United Kingdom.

Revenue £85M–£100M

Annual revenue range

The company generates annual revenue exceeding £85 million, supported by a large network of depots and specialist divisions.

73-module school

Notable project size

The company delivered a large-scale project featuring 73 modular units for a primary academy affected by structural damage.

It evolved into Britain’s largest independent modular building manufacturer.
It combines five trading arms: design & manufacture of modular buildings, hire of portable units, events accommodation, refurbished buildings, and power solutions.
Typical projects include setting up temporary classrooms, GP surgeries, concert-site cabins and off-grid power systems for clients ranging from schools to festivals.
Led by fourth-generation Wernick family members, the company blends deep heritage with modern scale and capability.
Notable achievements include powering Hyde Park’s multi-week BST festival.

Culture + Values

We take great pride in our people, their wellbeing, and their continuous development.
Safety is our top priority, with a strong commitment to providing a safe working environment for all employees.
We focus on delivering high-quality service, driven by professionalism, integrity, and respect.
Innovation and excellence are at the core of everything we do, and we encourage new ideas that help us deliver better results.
Collaboration is key to our success, fostering a supportive and inclusive environment where all employees can thrive.

Environment + Sustainability

2030

Carbon Neutrality Target

Aiming to achieve net zero emissions by this year.

Adopts efficient energy management systems and reduces waste in operations.
Reduces carbon footprint by using sustainable materials and technologies.
Invests in green building practices, including energy-efficient modular buildings.

Inclusion & Diversity

Wernick Group is committed to creating an inclusive workplace where diversity is celebrated.
The company aims to increase the number of women in leadership roles and other underrepresented groups.
They are implementing training programs to improve diversity awareness and inclusion across all levels of the organization.

Articles

Projects

Careers

About Us