Residential Guest Services Agent

Description

• Communicates effectively with property management and hotel team.
• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Requirements

• Must be able to work a minimum 1 weekend day per week
• Ability to work well within a team
• Be sufficient in all programs required to manage residential desk needs.
• Front Office/Concierge experience in hotel, residential or customer focused industry
• High School Degree or equivalent
• Excellent organizational and time management skills
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must be able to work early morning and or night shifts
• Strong written and verbal communication skills for team and guest interactions.
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to multitask in a fast-paced high-volume environment.

Benefits

• Referral program
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment
• 3 weeks PTO

Training + Development

Interview process

Visa Sponsorship

Security clearance