Support Analyst III at Mri Software in Greater Cleveland | Kablio

Role

Description

inbound requests

service levels

resolution management

client communication

issue resolution

documentation

Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
Identifies, assesses and resolves all new and existing concerns
Assist in the creation and maintenance of user and procedural documentation

Requirements

sql

salesforce

bachelor's

communication

problem solving

time management

SQL Knowledge would be beneficial.
Bachelor’s degree or equivalent work experience
Professional communication skills
Aptitude for technology
Salesforce or equivalent CRM experience a bonus.
Ability to manage multiple tasks at the same time (Time management skills)
Problem-solving mind-set
Creative and curious troubleshooter

Benefits

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Invest in our competitive Personal Pension plan and help set you up for your future.
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Have confidence in your health with our offered Medical Aid Scheme.
Big on family? So are we! Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971

Year Founded

MRI Software was established in 1971 and has grown to become a global leader in real estate technology.

Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management.
MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations.
The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value.
MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations.
It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader.
A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience.
With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.

Culture + Values

Be nice. Do good. Act with integrity.
Get it done. Move smart. Make it happen. Take responsibility.
Strive to amaze. Astound clients. Delight partners. Wow everyone.
Be fearless. Aim high. Be bold. Innovate without limits.
Enjoy the ride. Have fun. Embrace change. Celebrate wins.

Environment + Sustainability

$630,000 saved

Energy Solution Impact

Clients using the energy solution achieved significant savings and reduced their environmental footprint across 12 sites.

22 million kW reduction

Energy Efficiency Achievement

The solution helped clients reduce energy consumption across 12 sites, contributing to sustainability goals.

Facilitate journey to Net Zero or Carbon Neutrality via comprehensive carbon reporting and automated GHG tracking.
Provide tools to track electricity, renewable energy, gas usage, and employee mileage across the entire organization.
Deliver highly accurate calculation tools to manage science-based targets, track performance, and capture organizational baseline.
Offer dashboards and analytics to identify energy-saving opportunities and verify savings per IPMVP standards.
Enable sustainability accounting, opportunity identification, and actionable change in one integrated platform.

Inclusion & Diversity

May 23, 2023

CEO Pledge Date

CEO signed the CEO Action for Diversity & Inclusion pledge to foster a workplace that values diverse perspectives.

ERG Established

Women and Allies ERG

The Women and Allies Employee Resource Group (ERG) was established prior to May 2023 to support gender diversity initiatives.

May 2023

LGBTQIA+ ERG Launched

The PRISM LGBTQIA+ Employee Resource Group was launched in May 2023 to promote inclusion for LGBTQIA+ employees.

Four Pillars

DEI Strategy

The company's diversity, equity, and inclusion strategy is built on four pillars: People, Culture, Community, and Marketplace.

Formed partnerships with Coding Black Females, AnitaB.org, WITI, INROADS, and Steel City Codes to support underserved and underrepresented groups.

Articles

MRI Software — Wikipedia

Contact & Locations – MRI Software

MRI Software is hiring a Software Engineer (Reddit)

MRI Software is hiring a Project Manager (Reddit)

Role

Description

inbound requests

service levels

resolution management

client communication

issue resolution

documentation

Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
Identifies, assesses and resolves all new and existing concerns
Assist in the creation and maintenance of user and procedural documentation

Requirements

sql

salesforce

bachelor's

communication

problem solving

time management

SQL Knowledge would be beneficial.
Bachelor’s degree or equivalent work experience
Professional communication skills
Aptitude for technology
Salesforce or equivalent CRM experience a bonus.
Ability to manage multiple tasks at the same time (Time management skills)
Problem-solving mind-set
Creative and curious troubleshooter

Benefits

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Invest in our competitive Personal Pension plan and help set you up for your future.
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Have confidence in your health with our offered Medical Aid Scheme.
Big on family? So are we! Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971

Year Founded

MRI Software was established in 1971 and has grown to become a global leader in real estate technology.

Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management.
MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations.
The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value.
MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations.
It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader.
A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience.
With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.

Culture + Values

Be nice. Do good. Act with integrity.
Get it done. Move smart. Make it happen. Take responsibility.
Strive to amaze. Astound clients. Delight partners. Wow everyone.
Be fearless. Aim high. Be bold. Innovate without limits.
Enjoy the ride. Have fun. Embrace change. Celebrate wins.

Environment + Sustainability

$630,000 saved

Energy Solution Impact

Clients using the energy solution achieved significant savings and reduced their environmental footprint across 12 sites.

22 million kW reduction

Energy Efficiency Achievement

The solution helped clients reduce energy consumption across 12 sites, contributing to sustainability goals.

Facilitate journey to Net Zero or Carbon Neutrality via comprehensive carbon reporting and automated GHG tracking.
Provide tools to track electricity, renewable energy, gas usage, and employee mileage across the entire organization.
Deliver highly accurate calculation tools to manage science-based targets, track performance, and capture organizational baseline.
Offer dashboards and analytics to identify energy-saving opportunities and verify savings per IPMVP standards.
Enable sustainability accounting, opportunity identification, and actionable change in one integrated platform.

Inclusion & Diversity

May 23, 2023

CEO Pledge Date

CEO signed the CEO Action for Diversity & Inclusion pledge to foster a workplace that values diverse perspectives.

ERG Established

Women and Allies ERG

The Women and Allies Employee Resource Group (ERG) was established prior to May 2023 to support gender diversity initiatives.

May 2023

LGBTQIA+ ERG Launched

The PRISM LGBTQIA+ Employee Resource Group was launched in May 2023 to promote inclusion for LGBTQIA+ employees.

Four Pillars

DEI Strategy

The company's diversity, equity, and inclusion strategy is built on four pillars: People, Culture, Community, and Marketplace.

Formed partnerships with Coding Black Females, AnitaB.org, WITI, INROADS, and Steel City Codes to support underserved and underrepresented groups.

Articles

MRI Software — Wikipedia

Contact & Locations – MRI Software

MRI Software is hiring a Software Engineer (Reddit)

MRI Software is hiring a Project Manager (Reddit)